Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 79 locations, listed below.

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  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Chapel Lakes Apartments

  100 Chapel Lakes Dr Wetumpka, AL 36092-5715

• 

  Greystone Apartments

  116 Reserve Dr Lafayette, LA 70503-5693

• 

  A.R. Building Company Inc.

  100 Southern Trace Cincinnati, OH 45255

• 

  Reynolds Farm Apartments, LLC

  84 Mulberry Dr Wakefield, RI 02879-1416

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************************** in March 11, 2024. I purchased ************** for renters insurance (which was required to move in). Bright oaks apartment was made aware and emailed confirmation of this specially to leasing agent *******. The policy was effective March 11th 2024 to March 11th 2025 and has just been renewed for the new year. I recently received a violation fine from *********** 11 months later claiming I dont have renters insurance. When I spoke to *********** manager ***** *******, she said we werent made aware of your insurance. There is no way that it is possible because they were made aware and approved almost a year ago at the time of move in and were completely okay with it for the first 10+ months. Now I am being charged a violation just because they said so. I have asked for documentation they have for my insurance prior to February because it would be the same policy I had for every month Ive lived there considering I havent even lived there for a year. ************** confirms they emailed the leasing office (*******) and it was made very clear it was a brand new year policy. The Bright Oaks manger, ***** ******* refused to give me any corporate number or contact information and hasnt been responsive in fixing the issue. *********** has been listed on the policy since March 11th, 2024.

  Business Response

  Date: 03/27/2025

  The renewal insurance was never given to *********** or uploaded to the ************ website.  As a result the insurance is expired and we charged accordingly per our attached lease addendum.  A reminder was sent to the tenant on 2/18/25 that their insurance was about to expire and that we needed a copy of the renewal.  None was provided.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  My policy was valid from 3/11/24 until 2/11/25. I reported  the renewal on 2/27/25, 12 days BEFORE it was set to renew. All according to the lease agreement. Their claims otherwise are false. I have attached all proof of that. 

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  My policy was valid from 3/11/24 until 2/11/25. I reported  the renewal on 2/27/25, 12 days BEFORE it was set to renew. All according to the lease agreement. Their claims otherwise are false. I have attached all proof of that. 
  

  
  ADDITIONAL INFORMATION:

  It was 3/11/24 - 3/11/25. A year policy. Shown on all documents Bright Oaks already had. 

  Regards,
  
  ***** ******

   

  Customer Answer

  Date: 03/27/2025

  Hello,

  My name is ***** ****** and I filed a complaint with the BBB number ********. I wanted to clarify the timeline because it seems to be confusing and I couldnt upload certain
  documents pertaining to the case.
  

  My insurance policy was effective 3/11/24 - 3/11/25
  

  Bright Oaks sent an email on 2/18/25 saying that it was about to expire (3/11/25) and had not expired yet. I clicked the like directly from the email to verify my insurance as it said to do
  in the email as well as my leasing agreement. On February 27th I received a confirmation email that my insurance renewal was verified. This was 12 days before the renewal. The email
  also verified that the info was sent directly to the ******************* Yet they are still claiming they had no knowledge of this and that is all false.
  

  Thank you for your help,

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent on February 28th, 2 days before it was due. I have an email with receipt of the payment. On March 4th, two days after rent was due, we were notified that there was an outstanding balance. This balance included the missing portion of rent, which was 1/3 of the total rent, and an additional $222 in fees. Considering we were not notified of the issue until 2 days after rent was due, the late fees were automatically applied. We were given no chance to fix the issue and avoid the fees, and I can provide a receipt for proof that I was under the impression rent was covered. The fees are 10% of TOTAL rent, not just the portion of rent that was missing. That is unreasonable to begin with. That would total $175. On top of that, there was a $50 fee applied for the return of insufficient funds. This fee is not outlined anywhere in the lease agreement. I have contacted the leasing office, they refused to waive the fees. On top of that, they refused to give me the corporate phone number, which is the company that collects my rent payment. That is unfair that I cannot contact the people that collect my money every month. I've never once had an issue with late rent, and am simply seeking a one-time forgiveness of these fees. I have paid the rent, but I am protesting the $222 in fees.

  Customer Answer

  Date: 03/05/2025

  ADDITIONAL INFORMATION:

   

  I just wanted to send an additional email to add any details that could be helpful for this complaint. As I stated in the complaint, we were hit with the late fees before we had any chance to correct the mistake. I believe that regardless of it being mentioned in the lease agreement, we are supposed to be notified before the late fee is charged. Also, besides the 10% fee charged for late payment, there was a $50 fee for the insufficient funds charge. This fee is not mentioned in the lease agreement, which I can provide you with if needed.
  

  
  

  Business Response

  Date: 03/18/2025

  ****** did make a payment before the due date but the payment came back insufficient funds which resulted in a late payment.  This resulted in a late fee which is in the signed lease agreement.  See attached pages 4 and 5.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  10% of the entire rent as a fee is ridiculous and unreasonable as 2/3 of the rent was paid on time. Unreasonable fees can be challenged through an attorney. Also, in the lease the *** fee is mentioned but not specified an amount. The business is responsible for providing the fee and the amount BEFORE the fee is charged. When we were notified of the fee, without an amount, we had no chance to correct it before the fee was charged. I only paid the $222 in fees because I was threatened with legal action if not paid by March 20th. You took so long to respond, I had to pay the fees
   
  Regards,
  
  ****** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease on 10/08/2024 with A R Building Company and I informed the lady that I would need a two or three bedroom apartment and I was just moving to *********** and she informed me that they didn't have any and when they are available she would let me know and I would be able to move into a two or three bedroom but they only had a one bedroom available at the given time and I agreed to take the one bedroom until the unit I desired was available. Since moving into the community I had several issue with my dishwasher on numerous occasions to the point it had to be replaced and then the neighbor under me set his apartment on fire and I have been having multiple issues since that time I asked to be moved into a new unit due to the first because my water heater started losing pressure and there was a huge shift in my kitchen and my apartment still smells like smoke in which they have failed to come and take care of it. And I just received custody of my child who has a medical condition and is required to have their own room and now I'm being told something totally different that what I was told when I first signed the lease. Also in my paperwork there was someone else background information in my packet which disclose some of their private information such as their date or birth and partial social. I am only asking to be put in the original type of unit I requested especially since I was in a unit that had damage from a unit under me in which made the environment inhabitable and to be accused of being the one that cause the fire is a defamation of character to say the least.

• Initial Complaint

  Date:02/12/2025

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many issues with this apartment complex, ranging from a non working furnace, to bed bugs that was a reoccurring issue in the apartment building that was being fixed by the most inept people. My complaint today is about a charge to me of $1067 that was to replace the carpet in a 110 sq foot room. When I asked why the charge was so high they said because they charged me to replace all the carpet in the apartment. I dont find that it should be on me to pay for carpet that had no damage, especially after everything else I had to put up with while living there. Im willing to pay for the one bedroom as it did have a small stain in it. I feel that is a reasonable resolution. Thank you.

  Customer Answer

  Date: 02/13/2025

  Their corporate offices are in ** but the apartment complex they own that I lived in is in ********** **** at the address I provided.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************ apartments October 18 2024 into one of the townhomes. After two weeks of being there on 11/1/2024 I discovered that my unit and the neighbors unit were severely infested with roaches. I immediately informed the leasing manager of the issue and advised that I want out of the lease, as I am extremely terrified of bugs, I have an extreme phobia and I am very concerned for my health. The manager ******* was very dismissive and advised that the most she would do is call pest control. She advised that if I wanted to end my lease due to the ***** infestation I will need to pay a cancellation fee of $4300 and also put in a 60 day notice and pay the two months worth of rent during that 60 day period, on top of a $165 carpet cleaning fee. This is a total of $7,855.00.I literally hadnt fully unpacked or settled into that place. I was only there for two weeks and I am being forced and extorted out of money due to their units being infested with roaches. I informed them that the unit next door was also infested and they moved a new tenant in a week later after my complaint. This goes to show that they are completely negligent and careless about their tenants health and livelihood. This company is out for money and will try to **** you dry, although the units are completely unkept and infested. I put in my 60 day notice in November, making the lease end on 1/31/2025. I paid them December and January rent and $165 carpet cleaning fee, as requested. I do not feel like I should have to pay an extra $4300 for ending this lease early. This should be an unlawful practice being that theyre moving tenants into infested units and locking them into unfair contracts. This is very misleading, when youre expecting livable conditions.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at the Villages of ****** in *****, ** and I have issues with parking at the ***** Building parking lot. Everytime that I come home late at night (anywhere between 10 PM - 12 AM), there is no parking spaces left, except for occasional handicapped spaces. One time, I had to park alongside the guardrail, but was told to move my vehicle. Another time, I parked in a handicapped space that was available, but I was also told to move my vehicle. I contacted the leasing office multiple times via phone and through the online portal asking for them to please enforce their parking policy that is in the lease, which is for one vehicle, however, I keep being told that they will send reminders to tenants in the building. I have asked my neighbors and other tenants in the building, and they never received any notices or reminders about parking. I would like management to please enforce their own parking policy as I would hate to have to resolve this in the legal system. I have attached photos of the full parking lot last night when I came home. My dates of contact with the leasing office are 12/15/2024, 12/30/2024, and 1/21/2025.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer of June 2025. I sat down for an interview with the manager. I explained I was interested in an apartment but unsure if I would be staying at my new job. She told me to give a deposit and not to worry because there was a waiting list for my apartment and they wouldn't lose any money. She had me sign papers. The job did not work out. Two prior to moving in I told them they can rent to next person on waiting list. She didn't refund the deposit and asked for $7,0000 for breaking the lease. She rented the apartment to someone and reported me as delinquent to all credit agencies.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Ongoing Neglect, Safety Concerns, and Request for Early Lease ****************** at Hawthorne Manor Apartments has been a constant source of frustration due to unresolved maintenance issues, safety concerns, and privacy violations. Despite repeated attempts to address these matters with management, the issues persist, leaving us in an untenable living situation.1.Unresolved Maintenance Issues: For months, black powder came from our bathtub faucet despite multiple service requests and photographic evidence. Managements dismissive suggestion to monitor water usage did nothing to fix the issue. Other requests, such as a broken patio screen door and a non-draining sink, were ignored or delayed.2.Privacy Violations: A maintenance worker entered our apartment without notice while I was showering, claiming it was a maintenance emergency. This unannounced intrusion was deeply unsettling and unacceptable.3.Lack of Security: The buildings front door is frequently propped open, compromising safety. Despite notifying management, nothing has been done to address the issue. When we installed a security camera, management ordered its removal, further eroding our sense of safety.4.Disrespect for Property: During a plumbing visit, we returned to find our apartment door left open for hours. Inside, our belongings had been disturbed, and personal items were carelessly dumped onto the bed.5.Unfair Late Fee: After a $25 rent payment was declined due to a bank error, management imposed a late fee without notifying us or giving us the opportunity to resolve the issue, demonstrating a lack of communication and fairness.These repeated failures breach the implied warranty of habitability and tenant rights. I am formally requesting the ability to terminate our lease early without penalty or fees. If this request is not granted, I will pursue further action through local tenant advocacy groups and legal channels.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Regency under A R Building Company is NOT a safe place to live. They have no compassion or care for their tenants. There are over 100 people living in an apartment complex that has had close to 10 fire alarms in a 12 month period. We receive no communication as to what is causing the issue. People almost dont take it seriously since it happens so frequently. Management said were handling when I called to inquire about it. As if thats a sufficient response. They send out no correspondence as to an ongoing issue. They believe its faulty wiring. So we pay upwards of $1700-$2000 which includes a $200 ancillary fee when the building isnt even fully functioning properly. What kind of sense does this make? They shouldnt be able to rob us blind when so many issues are happening behind the scenes that we are unaware of. All tenants should be entitled to some sort of compensation. We are paying to live in apartments which arent safe.

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.R. Building Company owns and operates ************************************** at ********************************************. I leased an apartment from A.R Building ** from June to December 2024. I am a military service member and broke my lease lawfully in December of 2024 in order to execute a Permanent Change of Station. The lease I signed states that the rental unit shall be cleaned and left in the same condition as when it was leased. Prior to leaving I cleaned the apartment and noted no damage beyond normal wear and tear. In addition, the landlord did not conduct a move-in inspection or a move-out inspection. When I moved in I noted some minor damage to the landlord. The carpets suffered no damage during my lease.Around 10 days after we moved out the landlord billed us a $190 'carpet cleaning fee.' When I asked the property manager why we were being billed this amount she said it "auto populates" whenever anyone moves out and noted that she understood we were only in the unit for 6 months but that the charge was 'mandatory.' I protested that the lease does not require a $190 mandatory carpet cleaning fee. The manager referred to a section in the lease, tacked on to the paragraph about returning the unit in the same condition as when leased, which simply states "TENANT agrees to pay a carpet cleaning fee, in addition to any of the above charges, when notice to vacate is given." Additionally, in a form titled "lease acknowledgement form" there is a bullet that states "Termination Instructions and Mandatory Professional Carpet Cleaning by our designated carpet cleaning service." Finally, in an unsigned word document, the company states that the rate for carpet cleaning for a 2bd unit is $190. I believe this practice is unlawful as the landlord specifically places a vague term in the lease in order to charge whatever amount they desire. Additionally, it is uncertain the company hires a company to complete the service. On 27 Dec I paid the fee.