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Business Profile

Auto Warranty Processing

AutoPro Warranty Company LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keep calling using bogus phone numbers like they are local numbers to make us answer the calls. Isnt this considered fraud since they are fraudulently pretending to call from a number that they dont own? I want to file a formal complaint with the BBB due to this fact.

    Business Response

    Date: 12/16/2024

    We have notified the BBB of this problem and also have a link on our website to file a complaint with the FTC.  THIS IS A SCAM.  We do not make calls soliciting business nor do we employ any outside agency to do so.  We are sorry you are being harrassed.  Please go to our website @****************************** and scroll down to the bottom of the page to file a complaint with the ************************

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2 weeks I have received over 50 calls. In the evening I get 4-6 calla. I have asked them on their recoded line to stop calling me. Ive yelled. They keep calling.

    Business Response

    Date: 11/15/2024

    We are very sorry you are experiencing these harassing calls. We have received numerous complaints regarding this. We have responded on our website @ ****************************** as follows:Lately our company has been dealing with telemarketers harassing people to buy our products. We do not have anyone in our company who makes these calls nor do we employ any outside agency to do so. This is a scam. If you do receive one of these calls please report it to the ************************ at *******************. Thank you!

  • Initial Complaint

    Date:08/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested to not be contacted by this organization at least 20 times over the past 12 months. They continue to call despite multiple requests to be placed on the do-not-call registry. They call from different numbers that appear with the same or regional area codes to my originating area code. Continued contact is a violation of the State DNC, FTC, and FCC and I will be filing a complaint with all entities, including the Office of Attorney General's Bureau of Consumer Protection.

    Business Response

    Date: 08/05/2024

    The following statement has been copied from our website:  Lately our company has been dealing with telemarketers harassing people to buy our products. We do not have anyone in our company who makes these calls nor do we employ any outside agency to do so. This is a scam. If you do receive one of these calls please report it to the Federal Trade Commission at reportfraud.ftc.gov. Thank you!

    Customer Answer

    Date: 08/06/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to the dealership that I had leased it from because my transmission was slipping and I could slightly hear it and the mechanic took it for a drive the second time I took it up and said it was the way it shifts so then 2 weeks after I called again to get it into the garage and he said I would have to take it to another garage because his garage was full. So we did and when trying to work with the warranty company the guy was very disrespectful and not very professional and was arguing with me about me calling him when it should be the garage and I told him that I call the garage and him so I know what's going on considering it's my car and I'm not getting an answer for anything. So my garage called auto pro and had spoken to him about the issue and when we can go forward but auto pro is telling me he never spoke with anyone. So my warranty is about up and here I am with a broken down car not able to move or able to get me to work to pay for the car. I'm half afraid to call auto pro back because of how disrespectful he was the first time. But I have all the calls I made so if need be I will file with the magistrate. I'm out money and a car that should have been taken care of awhile ago.

    Business Response

    Date: 12/08/2022

    The shop initiated the claim on 10./24/22 stating transmission failure.  In the initial interview we asked the shop for the current mileage and engine size. The shop informed us that the vehicle was no longer at the garage so they could not provide this information.  Why would the customer take the vehicle and continue to drive it if it had a transmission issue?  This action delays the entire claims process.  So we informed the shop at that time that we would need an estimate of repairs.  Yesterday, 12/7/22 the shop just emailed us the estimate we asked for 6 weeks ago.  Any issue of delay with this claim falls with the shops responsibility in sending us the estimate and the customer removing the vehicle from the shop.  We are unable to proceed with claim until we have that information.  Since receiving the estimate yesterday we have initiated the claims process which entails having an inspection company go out to the shop to verify failure. In order to perform the inspection the vehicle will have to be at the shop. We will also check transmission prices in the marketplace.  

AutoPro Warranty Company LLC is BBB Accredited.

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