We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Sales

Daniels' Discount Hardware

This business's accreditation status is suspended and currently under review.

Complaints

This profile includes complaints for Daniels' Discount Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Daniels' Discount Hardware has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 6, 2024, I purchased in good faith an appliance grouping of $3192.88 from Daniels Appliances, **************************************. This business is associated with the True Value Hardware at the same location. Delivery was scheduled and guaranteed for Sept. ******* between 9 am and 4 pm. On the date of the delivery I was told I was last on the list which was ok because delivery would be by 4 pm before maintenance at my co-op apartment would leave. The delivery person ***** called at 4:45 pm to ask if delivery could be made. I said i didnt think so because maintenance leaves at 4:30 pm. The delivery person said Ill see what I can do. He never called nor did Daniels appliance call me. I had to call them,and still no resolution. Now a sales *** is to call on Sept. 14. In the meantime my co-op doesnt allow weekend deliveries and I am going out of town Sept. *****. So this means I am paying $5/day to keep perishable food in a cooler. Also since no refrigerator delivery today, I had to throw away food that I could no longer keep because no refrigeration. On top of the refrigerator my gas stove was disconnected because maintenance and me thought the stove would be delivered and connected by 4 pm as the sales *** told me. Now I have no way to p***are food. I will be paying about $50 a day for lunch and dinner. I want Daniels to reimburse me for the extra expenses due to their failing to deliver my appliances.

      Business Response

      Date: 11/04/2024

      We would like to thank you for your business.
      We give our customers a window of 4 hours for their deliveries,
      and try our best to keep within those times. There are times that
      some deliveries take longer than expected and those can put the
      delivery staff behind. We do try our best to be on time. We delivered 
      the appliances as soon as we could when the customer was available.


      *** ********
      Director of Operations
      Daniels' Appliance/Hardware

      Customer Answer

      Date: 11/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** **** (*****) ******

    This business's accreditation status is currently suspended and under review.

    suspended BBB accredited business seal

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.