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Business Profile

Waterproofing Contractors

ARK Basement Services, Inc.

Headquarters

This business's accreditation status is suspended and currently under review.

Complaints

This profile includes complaints for ARK Basement Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ARK Basement Services, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was 8/6/24. The amount was $500. They came by to give me an estimate about mold on my paneling in my basement. They told me I needed an indoor french drain and sump pump, however, I never had water in my basement only mold. I gave them the $500 deposit but they did not tell me I had 3 days to cancel to get my money back otherwise, I would not have given them money. I did sign a contract. After a week or so, i found out my outside down spout had a huge crack which was draining into my basement. It was fixed and the drain is pointing away from my house. This was fixed by someone else in September. I have not had any water in my basement. I feel like they mis lead me on what I needed. I would have paid for something I did not need. I called to ask for my money back but they said no. I don't mind for paying for services but this was misdiagnosed.

      Business Response

      Date: 11/22/2024

      Ms. ******** scheduled to have an estimate with Ark Basement Services on August 6, 2024. During this inspection *** ***** found mold/moisture coming into the basement low, which is an indication of hydrostatic pressure building up underneath the home's foundation. This typically results in moisture finding a way into the homes foundation as you can see with the attached photos. *** did look at the customers downspouts while at the appointment and did not see any evidence of the downspout being the cause for the moisture entering the home. Ms. ******** decided at this appointment to go ahead and proceed with scheduling and paid her $500.00 deposit. The job was then scheduled for August 26, 2024, and materials were ordered for this installation.

      A week prior to the customers installation date, our office staff called to verify everything was ready in preparation for the customers installation and to go over the time the installers would be there to begin the installation. It was at this point the customer needed to reschedule the installation and chose to move her install date back to September 27, 2024.On September 9, 2024, the customer reached out to the office to place her job on hold and would call us with a good time to reschedule. Ms. ******** then reached out to the office as well as *** ***** on October 8, 2024, to cancel the job entirely. It was then discussed that there would be no refund as she canceled outside of the rescission time frame and materials were ordered for install. *** ***** informed her that we would lock her price in for one year. (The contract pictured above shows where Ms. ******** signed in agreeance to the terms and conditions of the contract.)

    This business's accreditation status is currently suspended and under review.

    suspended BBB accredited business seal

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