Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aramark Services, Incorporated has 184 locations, listed below.

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  Aramark Services, Incorporated

  2400 Market St Attn Legal Dept Philadelphia, PA 19103-3041

• 

  Aramark Services, Incorporated

  PO Box 905810 Charlotte, NC 28290-5810

• 

  Aramark Campus Services

  1 Bear Pl Unit 97106 Waco, TX 76798-7106

• 

  Aramark Services, Incorporated

  15372 Cobalt St Sylmar, CA 91342-2729

• 

  Aramark Services, Incorporated

  855 McKendrie St San Jose, CA 95126-1220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 9/13/202- Following is correspondence with business Hello ****, Thank you for reaching out to Aramark. We received your request below and have forwarded the details to our local team so they can further support you. A representative should be in contact with you soon. Please do not hesitate to let us know if there is anything else we can do to support you. Have a great day! Regards, ******** Aramark.com Customer Support Team Internal Reference Number: ******** Contact Us Inquiry Form Details: Name: **** ******* Email: ****************** Zip/Postal Code: ***** Aramark Location: ******** County Jail Comments/Questions: On approximately 9/13, my son ******* *******, who was incarcerated at ******** County Jail put in an order for $50. He was then transfeerred before that order was delivered to him. We thought his commissary account would be credited but it was not and I was advised by the jail to contact you about a refund. His # at the jail was *******. I am his mother, **** *******. I can be reached by phone, but only after 6pm when I am done working (************), so contact by email is preferable (******************)

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did not refund my money after being unable to deliver two packages to my daughter. The total being $76.37. I did not realize that my money had not been refunded until after they sent a IT error email to me saying they delivered it several months later when they claimed to have delivered it to a facility my daughter was not in. After calling them to receive my refund they refused to refund it because the time was up to get my money back. BUT I should have automatically received a refund when the package was undeliverable, as that is how it has happened before. Taking advantage of folks who are trying to help their loved ones in jail is absolutely unacceptable. If my daughter should be incarcerated again I will not use this service and she will suffer. Unacceptable behavior from Aramark. They owe me a refund.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armark has been charging us for 3 carpet rentals that are not theirs. They are also charging us for cleaning 6 carpets but only cleaning 3

  Customer Answer

  Date: 11/27/2023

  ****** has acknowledged the over charge but not applied it to our bill as of yet. Thanks for the follow up

   

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within past 12 months, the service of this company was totally as bad as it could be. We have their towels/napkin service delivery every week. However, in the past year, we had been through random delivery date, always overcharge( not charge on contract price until now), and manager was changed three times. Horrible customer service, every time we called, customer service just simply say we need find local manager. Also, there was no problem solving, the manager’s promise never ever make it. They even don’t tell us how to cancel the service or I would like to say they don’t us to cancel so they just ignore us and move us around between departments. One another important thing, I had been paying invoices by their online portal, somehow they automatically start auto-charge me without authorization and it is also overcharged. Nobody from this company could come out and solve the issue. And we feel we haven’t been treated as a customer. Most important thing, I think they are kind of integrated with another company right now, I was not select AUTO PAY for past 12 months, I always paid by myself through their online portal. Somehow, three weeks ago, they are start to AUTO CHARGING me without any authorization. The reason I always paid online by myself was they always billed me wrong amount, I can pay my responsibility through online portal. I will upload all evidence.

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business, ******************* (account #**********, has used Aramark for several years (since 2018) to provide linens and uniform services. We've never been able to have consistent communication with our customer service rep ******************************* and they would often drop bags of linens outside our restaurant at early morning hours, unsecured. They never once stepped foot inside our restaurant (as they delivered outside business hours) but still charged us a restroom service fee (around $60) for years. We've tried to communicate with our service rep and had no contact back. we chose to go with a new provider a couple months ago and let them know we would no longer need their services. they still persisted in delivering linens (which we have in storage now) and sending us bills without other communication. When we finally did get ahold of our service rep he told us that we had an automatic contract renewal (nothing we authorized) and we would have to pay for breach of contract and all the linens we had delivered since we tried to cancel. We were told that he would not give us contact information for anybody in a position to further discus the matter. We contacted the main office and asked to speak with someone who could resolve the issue and left a phone number for a general manager. We've had no further contact since. I want the contract terminated, I would like them to pick up their unwanted linens, and I would like someone to talk to name about this matter.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had an ongoing issue with service/communication with Aramark. They did not complete service from November 2022- July 2023 and charged us for service. We reached out to *********************** and have struggled to remain in contact with him. We sent 60 days-notice regarding lack of service, per the contract. It has now been over 60 days, and we have yet to receive service. We sent 30-days' notice on 9/29 - which they have not acknowledged.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Written below. Very unprofessional company. I had reserved a cabin for 2 nights, confirmed and deposit paid. Months later when I called to make sure all was set, I am informed that they changed companies and somehow in that transition I got put into a motel room instead of my cabin. They said it was just something that happened during the company transition. Unacceptable! the day before I was to arrive they said I had been placed once again in a cabin. ok, that's great but still SO unprofessional; they should've comp'd me one night's stay for all this trouble. Then on my final folio paperwork I was charged an extra $100 on my credit card for some undisclosed reason, which I still have not heard back from them as to WHY... It has been 5 days. This is a large company (Aramark) but acting very shady.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aramark has been supplying our business with towels, aprons, rugs and mop covers. I have been using their services long before 2017. In 2017 we renewed a new contract upon their request. As of recent, their service standards have plumeted. Since a few months ago, many issues have arised: (1) they changed their service delivery reps and all of a sudden, deliveries are made whenever instead of the normally scheduled once a week times (2) soiled aprons were delivered that are not laundered (3) towels are not being replaced completely as the rep says he only has limited inventory on hand (4) rugs were not replaced (5) mop covers were out of stock so not replaced as well. I have been in contact with some managers and one specifically has been horrendous to deal with... he (1) accused us of hiding inventory from the service rep (2) accused us of not being happy with the services because we liked the previous rep as somehow we were in chaoots with him providing extra items if we gave him food (we knew the rep for a long time and the rep would purchase food and sometimes my employees would call me and ask if they can give him some extra side items). (3) said we demanded of more inventory than was agreed upon, which is not true. After facing these issues, I just refused to accept the service and now they want to tell me I am in breach of contract as they "automatically" renewed the account and want me to pay a cancellation fee. 2017 - 2023 is 6 years on the new contract with Aramark. We had no issues before this and their services have not been met, it is a breach of contract on their end. They need to stop threatening me with a penalty fee for cancellation and clear my account of the last few charges as services were NOT rendered and terminate the contract.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the president of ******************* LLC. I had a contract with aramark uniform that contract was up in August 2023. I contacted aramark to let them know that i was not renewing my contract. i was told that i needed to send in a certified letter stating that. They emailed me the address on where to send it and whom to send it to the "attn" of. That is what i did. As time went on they were still servicing my 2 locations unbeknown to me, and still pulling money from my account. So, i called to find out why i was still being serviced and charged. The person who i spoke to told me that i needed to file some kind of in-house claim to get that resolved. And i did that. Then they sent me an email stating that my claim had been "resolved" ( i still have the emails....all of them), but i was still being serviced and charged. They said that it was because my contract had "rolled over". But i had already sent my certified letter in notifying them that i was not renewing my contract. This seems to me, to be some kind of deceptive practice for a money grab. Again i have all of the corresponding emails regarding this matter if needed to facilitate this process. thank you.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired with Aramark to potentially provide linen service for my small cleaning company. ******, the salesman expressed a great sense of urgency and put pressure on me to sign papers now as he was going to be unavailable for an extended period of time. He met me June1st at a job site, a customers home, while I was very busy and needed me to sign now. I told him I wasnt sure Id be able to afford it long term, what if it didnt work out, if I change my mind, if I need to cut costs again. He told me I can end a service agreement at any time. Its just paperwork. I told ****** that I cannot read a contract right now, and asked if I can trust his summarization which was a complete lie. The product has also been sub par, towels leaving lint on all surfaces we clean, causing numerous customer complaints. Weve tried several varieties and its not working. When I called my d customer service they informed me I am in a one year contract I knew nothing about. I absolutely should have read fine print but I was deceived and lied to. My driver later told me not to throw him under the bus further, but its actually a 60 month contract This past week we received a partial delivery of towels .They did not deliver the towels that leave lint because I had complained but my driver said his boss would leave whatever microfiber towels he had on hand. It was a fraction of normal quantities and we went without Thursday Friday Saturday Sunday Monday and Tuesday. This is breech of contract and caused a huge disruption in flow of business. I had to find a different plan in the meantime and am back to self servicing. Aramark told me it will cost over $18k to cancel my contract. I am a struggling small business owner. I do not want to do business with a company I cannot trust. And the product is not working for us. I just want my service cancelled and I will pay any open invoices. I did not receive any invoices from June to September. Just received my first email last week.