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Business Profile

General Contractor

Innovative Remodeling Concepts
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Innovative Remodeling Concepts added a room in my garage 2/22. I was happy with their work. They always responded quickly to my calls. Gave them a great BBB review. In 1/24 I had a water line in the room freeze. They came out and inspected. I showed them photos I took during construction that indicated that the way the lines were routed would make them susceptible to freezing. They didnt get back to me with plans to fix the problem. It froze again 1/2/25. They have not returned the numerous messages I have left with them since then. I want them to fix the problem so the water lines they installed in the room they added dont freeze.

    Business Response

    Date: 02/26/2025

    Thank you for taking the time to reach out.  Upon receipt of knowledge, we reached out immediately and have made arrangements to work with the homeowner in doing additional work although we did nothing wrong, and followed the homeowners drawing and scope of work and the homeowners were completely happy and satisfied with the work done it was not until 2-3 years LATER that there was some freezing due to the inclement and unusually cold weather conditions. 
    We have agreed to perform additional services .  We also have acknowledged and made certain that our work was done in accordance with our contract and both parties were satisfied in fact, homeowner even wrote a very positive review of our company and work. 
    Please close this complaint out and feel free to reach out should you have any other questions or seem any additional information.

    Thank you in advance. 

    ******* *******
    Innovative Remodeling Concepts

    Customer Answer

    Date: 02/26/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me contingent upon the additional services they are performing being successful in preventing freezing of the pipes. 

    Regards,

    ***** ******

Innovative Remodeling Concepts is BBB Accredited.

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