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Business Profile

Disability Access

3 Birds Accessibility
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 birds employee Josh came in to replace my tub with a shower on 06/06 but ripped out my tub leaving me nothing on 06/07 he came out stating his boss made him mad they gave him the incorrect material so he took the material and left then on 06/07 an employee by the name of Joe came and picked up the framing and new door leaving me without a door for my bathroom even. I have contacted the company and also the company who approved and sent them to do the job they are telling me they won't be able to do anything about it until next week I have no way to shower my bathroom is just tore up I need my shower as of yesterday it's been 3 days now who wants to not be able to shower especially being disabled having health problems I need something done this is not good business and I am highly upset

    Business Response

    Date: 08/15/2023

    On June 6th, our installer went to begin project.  Parts of the home in which he needed to do work were covered in dog feces and fleas.  HO was asked to clean this up but failed to do so.  Installer was unable to continue work due to unsanitary conditions. He said he didn't feel safe in the environment and was concerned for the children living in the home. We reached out to JEM (from whom we received the project) and we were told to stop all work immediately until the participants SC could reach out and get the unsanitary conditions addressed. As of 6/7/23, PA Health and Wellness put a hold on the project.  We were not allowed back into the home until the hold was lifted. We were not permitted to begin work again until June 19th. The participant's service coordinator was involved and kept participant updated.

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