Complaints

This profile includes complaints for ABA Supervise and Learn LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ABA Supervise and Learn LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ABA Supervise and Learn LLC

  PO Box 387 Dunmore, PA 18512-0387

• 

  ABA Supervise and Learn LLC

  244 Putnam St Scranton, PA 18508-1931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with this company in April of 2021. I have paid this company over $7,000 in exchange for services stated in my contract. Terms of termination are listed in section 5 of my contract. On January 23, 2023 a letter was mailed via certified mail to the address in my contract with a 17 day notice wishing to terminate my contract. On February 2nd a request for payment was made, at that time the individual was made aware of a letter wishing to terminate my contract. After being told there was a new address. On February 3rd, 2023 a new letter was mailed to the new address. On February 14th, the owner reached out following up on the status of my termination letter. I provided the individual with a photo of the certified mail receipt which reflected the tracking number, the address provided. I personally contacted the post office and was told that it is at the post office available for pick up but the individual has not yet come to pick it up. After making the individual aware, she argued that she never got the letter and that it was not at the post office although tracking information showed its at the post office. At this point after making the individual aware that I have no control of her mail once its sent out, she proceeded to tell me that I would be receiving a notice indicating that "I am knowingly canceling your contact not in accordance to the contract which does not release of the responsibilities in the contract." I let the individual know that, that is NOT what I am doing, and what she is doing is unethical and I would seek an attorney. This individual refused to accept my termination letter and proceeded to terminate my contract because of my claims of her being unethical and threatening legal action. I have lost 2 years of my life doing my practicum through this company and lost $7,000.00 because this individual refused to accept my letter and in tern is accusing me of legal action and states this is why she is canceling my contract.

  Business Response

  Date: 06/23/2023

  I did reach out to the post office and they told me they could not help me as they did not have said letter. I did explain this to ******* and she started claiming I was an unethical person and company. If we are unethical then she should not want to continue with our services. As far as her claiming she is out all that money that is not the case. She simply has to send the verification form to us for us to solidify the hours that she has completed which is her responsibility as a supervisee. I have not had communication with her since she told me I would be hearing from her lawyer. So I would be happy to verify the hours properly completed once the form is sent to me.