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Business Profile

Tree Services

Monster New Tree Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Monster New Tree Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May, 26, 2022, Monster Tree Service came out to grind a tree stump for a tree they had previously cut down. While the 2 men were working, they damaged the corner of my concrete stairs, right where the railing was secured to the stairs. They were in structurally sound condition before the stump grinding. I did observe the workers putting a piece of plywood between the stump and the stairway but that was inadequate to protect the stairs from being damaged. I brought this to their attention before they left. I had two contractors come out and look at the damage,as well as a third contractor sent by Monster, and they all have said that any repair would not be permanent due to the location of the damage and the effect that typical winter weather would have on the concrete. I have contacted Michael R****** and Max B***** about this and although they have taken responsibility for the issue, they have refused any compensation for replacing the stairs except for services rendered ($450, including removing some of the grindings). Attempting to go through my insurance was unsuccessful since the replacement cost for the stairs was less than my deductible, with the age of the stairs taken into account. I am asking fair compensation for expenses I have to put out to replace the stairs, which I would not have to do if they had performed the job more carefully.

      Business Response

      Date: 11/30/2022

      *** *******’s steps were damaged during the removal of a nearby stump. This damage dislodged the railing attached to the steps. We sent a contractor to inspect and plan a repair of the steps and reinstallation of the handrail. Our contractor informed us that while the repair and reinstallation could be done, the lifespan of the repair would be limited by the state of the stairs, which themselves had been in need replacement due to their age and condition before the damage occurred. While the railing might stay in place longer than it would have had the damage never occurred, it would not last as long as it would have if installed in steps that were not themselves in need of replacement. We offered to either perform the repair, which would leave the stairs in at least as good a state as they were before the damage, or to refund the amount the repair would cost us. At this time we absorbed the remaining $500 balance that was due to Monster from *** *******, so that he may choose to use that money for either the repair or the replacement, whichever route he would prefer to go. 

      Customer Answer

      Date: 12/05/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:  The only permanent fix to the damage Monster Tree caused is replacement of the stairs which will be in excess of $5000.  Their offer of a temporary repair or $500 is unacceptable.  I would not have to replace the stairs if it were not for their negligence. Doing a patch job DOES NOT return the stairs to their previous condition, a fact that they and their inspector admit.  I will only settle for about half the cost of repair of $2500 since the stair were old, but in perfectly stable condition.

      Regards,

      **** *******

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