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Business Profile

Awnings

AJC Awning Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awnings.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was our awning service. We own the awnings to our house; AJC would install them in the spring and take them down and store them in the fall.I had requested that the company install our awnings at the beginning of April 2024 this year. The awnings were never installed. I called the company repeatedly asking them to contact me to schedule the installation but they never called me back.Last week I called the company to arrange a time for me to go and pick up my awnings so I could take them to another awning company. When I called their phone number *************) they kept hanging up on me. I then received a text message on my phone "who is this?" I texted back my name and address and said that I was a customer of theirs. The person texted back and said that this was no longer the phone number for the awning company. In asked how to contact the awning company and received an answer of "I don't know".I then drove to the address ****************************************** which is where I mailed my checks for set up and take down of the awnings in the sprig and fall. The people inside the house would not answer the door.I just want my awnings back to have someone else install and take them down but I do not know where they are now. I believe replacing them would cost approx $5,000 and they have been stolen from **** would appreciate any help you could give me.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2021 AJC Awning Solutions took down my awning and stored it. I did not need the awning in **************************************** April 2023 I talked with *******************, the principal, and he agreed to put the awning up in the second week of May 2023. He never showed up. Repeated telephone calls, letters, and emails have gone unanswered. At this point I just want my awning back.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, October 10th, 2023 AJC Awnings removed our awning and damaged our siding in the process leaving the frame half attached to our home and half dangling dangerously and haphazardly. I still paid them the 150$ fee (with a check that has been cashed) and I reached out to them via email that day (including pictures showing the damage). They acknowledged this damage had occurred and said their workers would fix it the next time they were nearby. I heard nothing for three weeks and emailed again, and now they aren't even responding to my emails. It has been a month now with no repair. I'm not looking for money or anything, I just want them to fix what they damaged, as they said they would. It is so disappointing that they won't answer my emails and I had to resort to the BBB for help. I have a six year old who plays outside on the deck a lot and we've had to keep him inside because we fear the frame may come completely attached.

AJC Awning Solutions is NOT a BBB Accredited Business.

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