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Business Profile

Heating and Air Conditioning

Albert's Heating & Air Conditioning Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against Albert's Heating and Air Conditioning - P.O. Box 147 - 1329 Dewey Street - Conway, PA 15027 - 724-876-0100 - www.albertsheating.com - PA license 004962. A few days after the gas furnace was installed (2-21-2023) I complained of a noise (loud at times) happening prior to the furnace starting up - Over the course of the next 3-4 months 5-6 technicians came out to determine the cause of the noise - never resolving it and saying finally that they needed to contact the manufacturer for advice and solutions. I should note that at one time 2 technicians came out - I believe in April or May and replaced a solenoid but that did not correct the problem. Then in November a technician came out and after some time determined that the gas valve was the cause of the noise - He left and I thought he would return within a few days to fix the problem but I never heard from him again - So, after the holiday I called - I believe it was December 21 and the gentleman I spoke to say he was not familiar with this situation and would get back to me - I am still waiting to hear back - I should state that I googled gas furnace/gas valve/noise and up came 5-7 reason for the noise and solutions -- that's when I contacted the BBB -

    Business Response

    Date: 01/17/2024

    REF: :  COMPLAINT *  * * * * * * * * 

    ** ******* ****

    IN TALKING TO ** **** , OUR SERVICE TEAM,  AND THE FURNACE COMPANY
    WE DETERMINED  AT THIS TIME TO REPLACE THE IN QUESTION FURNACE....
    ** **** SAID THAT  WEDNESDAY, JANUARY 10, 2024 WOULD BE A GOOD DAY FOR THE REPLACEMENT...

    ** **** WOULD GET A NEW GAS FURNACE  WITH A NEW WARRANTY WITH ALL PARTS
    AND LABOR...
    THE COST TO ** **** IS  ZERO  ( $ 00.00)

    IF YOU HAVE ANY QUESTION PLEASE EMAIL ME OR CALL..
    *****   ************************** ** ***** ** *  ************

    AT THIS POINT EVERYTHING SHOULD WORK OUT FOR ALL PARTIES..
    THANK YOU

    ALBERT S*********  PRESIDENT.

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a 13 seer ac system on 4/8/2023 and installed on the same day. After doing research and contacting other local ac companies I found out that 13 seer ac systems were no longer able to sold or installed on Jan 1,2023 due to not meeting the min energy efficiency ratings. I’m wondering how this company was able to get away with this and I would like a refund or and exchange for an ac system that meets the min seer rating as mandated by the federal government.

    Business Response

    Date: 05/02/2023

    In response to *** ********* complaint, he purchased a 13 SEER system unit which under the Department of Energy guidelines is approved.  That unit is allowed to be installed in the north region after January 1st 2023.  Please see the attachment to this message.  He is claiming that this system is no longer allowed to be sold or installed after January 1st 2023.  That is incorrect information per the Department of Energy guidelines.  NOTE: After January 1st 2023, all manufacturers have to meet the minimum efficiency rating of 13.4 SEER.  All 13 SEER models in the north region can be 13 SEER if manufactured before 12/31/2022.  His unit was manufactured in 2022.  Serial number is *********** 

    In reference to his complaint, this system is in compliance with the Department of Energy standards.  

Albert's Heating & Air Conditioning Inc is BBB Accredited.

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