Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on a refinance the last day of February 28th. The title company failed to record the deed from my business name into my name. Now I am under contract and could not close due to a deed that was not recorded. We now have to pay another month of mortgage and credit card payment due to their lack of due diligence. Also the buyer will lose their rate because the title company has not done their part. They tried to refund my money after 6 months of holding the file. I went to city hall and they stated the title company never sent over any documents

  Business Response

  Date: 08/07/2023

  Subject: Response to Consumer Refinance Closing Complaint *********
  
  I hope this letter finds you well. I am writing in response to the consumer complaint filed with your
  organization regarding their recent finance closing experience with our company. We appreciate the
  opportunity to address this matter and provide a comprehensive response.

  
  First and foremost, we want to extend our sincere apologies to the consumer for the inconvenience and
  frustration they experienced during the refinance closing process. We understand the gravity of the situation
  and recognize the impact it has had on the consumer.

  
  Upon receiving the consumer’s complaint, we conducted a thorough investigation into the circumstances
  surrounding the refinance closing. We acknowledge that there was a significant delay in receiving the lien
  certificate through the mail from the Baltimore City Lien Division, which ultimately led to the delay in
  filing the deed and mortgage. After speaking with the Baltimore City Lien Division, they informed us about
  the considerable backlog of lien request they are experiencing. To expedite the process, they recommended
  making the lien certificate request through their website, which typically results in a quicker delivery within
  7-10 business days.

  
  To date, we have successfully obtained the lien certificate and have promptly submitted the file to Simplifile
  for e-recording. We are optimistic that the finance division will accept the electronic filing, thereby avoiding
  the need for a physical submission.

  
  Regarding compensation for the consumer, we have offered to pay him one-hundred and fifty dollars
  ($150.00) to cover the recording cost of the two documents that were delayed in recording. We understand
  the significant inconvenience and frustration caused by the delay, and we sincerely apologize for any
  financial burden this may have caused. Our commitment is to provide outstanding service to all our
  customers, and we acknowledge that we fell short of that commitment in this case. We genuinely hope that
  the proposed resolution will help rectify the situation and demonstrate our dedication to resolving this
  matter.
  Once again, we extend our deepest apologies to the consumer, and we appreciate the BBB’s role in
  facilitating this communication. We value your assistance in helping us reach a fair resolution for all parties
  involved.

  If you require any further information or have additional questions, please do not hesitate to contact me
  directly at ***** ******** or via email a* ******************************
  Thank you for your attention to this matter.
  Sincerely,
  Dan L*******
  Senior Vice President of National Operations
  20/20 Title LLC