Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed at title on my new property on 3-11-25. On 3-12-25 Single source property solutions broke into the house and damaged the back door, and changed all the locks so I could not get into the house. Ive called and left two voicemails since they do NOT answer their phones and have not received any communication back as of 3-23-25. I had to hire and pay a locksmith to gain access into MY property. He replaced locks on the 19th, and a new lockbox was already on the house from Single Source. My guess is they get paid by the previous lender and try to run up their expenses while they can to gain access to a property that they do not own any longer. All of this to say I had posted a NO TRESPASSING sign in the front yard and then the ***** door, that they completely ignored and trespassed on anyway. I also placed my business card on the door. They actively broke the law. I will be pressing charges for breaking and entering, as well as seeking locksmith expenses, and physical damages along with time and expense if they enter the property again.

  Business Response

  Date: 04/01/2025

  At the time services were completed, SingleSource was authorized to complete work at the subject property.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a routine inspection on 12/23/2024, we discovered that the property had sustained damage caused after Single Source Property Solutions made their efforts to winterize the property. This included a backed-into garage door & a broken window on that garage panel. On 12/26/2024, our home inspector, returned to collect radon testing equipment but discovered that the lockbox (which had been placed on 12/23/2024 by our relator) was missing. When they attempted to access the property, they found the garage door unlocked & learned that Single Source had changed the locks on the house. On 1/3/2025, when they went back to the property to retrieve the radon equipment, they discovered that not only was the equipment missing, but a freestanding gas fireplace was also gone. This fireplace was there on inspection day (pictures attached). If the theft was committed by a contractor employed by Single Source Property Management, we will be pursuing legal action against both Single Source Property Management & the individual contractor. We contacted Single Source to report these issues, but there has been little to no response. Our realtor, made numerous attempts to reach ******* from Single Source, but our calls went unanswered. ****** has answered two of our emails, but has no plan for a solution. The local police ***** has filed a theft report (attached) Single Source failed to exercise reasonable care in the protection of our property, resulting in the theft. When we entered negotiations for this property, we were assured that it would be in good condition at the time of closing. However, due to the actions of Single Source, the property is now damaged & property has been stolen. This directly contradicts the agreed-upon terms and has left us with significant financial losses that were not anticipated. We will be seeking damages for the loss of our property, emotional distress, and any other consequential damages resulting from this incident.

  Business Response

  Date: 02/04/2025

  We sincerely apologize for your experience. Our team investigated the matter and we have communicated with the police to determine what happened at this property. The police officer did not present evidence that reflect SingleSource to be involved with taking personal property from the property.

  
  Please email us at ************************************************************* with any additional information you have to share. We will communicate any additional details that are brought to our attention. Thank you.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is unacceptable. Single Source was the ONLY company involved with the property. They changed the locks when they shouldnt have. I have not seen any order that was sent for them to even have access to the property.  I have documentation that they were here on 12/24/24 when the items went missing. Your lack of integrity is astounding. There is upwards of $4,000 dollars worth of damages because of this companies negligence. We are proceeding with legal action. 
  
  Regards,
  
  ********* *****

  Business Response

  Date: 02/11/2025

  SingleSource was ordered to complete work at the referenced addressed. That did not include removal of any items. Thus far, SingleSource has cooperated with investigating law enforcement and no additional information has been requested and no charges have been filed.
  
  Thank you, 

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to secure a foreclosed property. We bought the house on November 8, 2024. This management company changed the lock so we could not enter after settlement. We had to get a locksmith to enter the house the following day. Since that date, they have put monthly notices on the front door stating "this property has been determined to be vacant". They state that they will "secure the property, winterize the plumbing, and maintain the lawn". Please get them to stop coming to the house. I am afraid that they will enter the house! We have called the company repeatedly.

  Business Response

  Date: 01/21/2025

  I spoke with ***** Getty; she purchased the property on November 8, 2024 and is concerned because our inspectors are posting the vacancy notice on the property and she does not want the locks changed.
  I am going to run it up the chain at *** because the most recent inspection just went out and got completed on January 4, 2025. If Mr ****** the servicing company is not funded yet, they at least need to switch to no contact so there is no risk of a lock change.  Thank you.  
  

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Single Source obtained a certified appraisal from a local TN appraiser on August 21st, 2023 and is supposed to pass that along to myself (I paid for appraisal) and my mortgage company. I have emailed 20+ times over the course of 3 weeks and they have refused to pass along my appraisal. The first week I emailed 4-5 times with no response to finally find out my representative was no longer employed. Since then I have been in contact with VP of QC. He has passed the buck to my mortgage company who then turned around and confirmed that I will receive appraisal directly from Single Source. It has been 4 weeks since the appraisal inspection (Aug 11). The appraisal report was completed 3 weeks ago and Single Source confirmed that yet I still have no appraisal in hand. As of the morning of August 12th they have emailed me and said they have to redo the entire process. I have requested a refund of my payment. Nothing has been delivered to me This has cost me time and money as it's holding up a real estate agreement.

  Business Response

  Date: 09/13/2023

  ***** ** *****
  
  We are very sorry for the inconvenience of this complaint as our BBB rating is very important to SingleSource and our reputation.
  
  We did receive a Partial Release Real Estate Appraisal order through our lender/client on 08/09/2023 for ** ********* Due to an unforeseen illness ********** by the third-party real estate appraiser we hired to complete the Partial Release Appraisal Report the report was never able to be delivered. The physical inspection by the local third-party real estate appraiser was completed on 8/11/2023. We then attempted to contact the appraiser multiple times on 8/16 for a status on the completed report. The local appraiser replied on 8/18/2023 stating “sorry for the delay, t***** ******** *** *****. will get finished up today” which was posted to our internal communication system for vendors we contract in the field. The report was sent to SingleSource on Monday 8/21/2023 which then places the report into our quality review department to verify the appraisal report meets all standard USPAP, Anti-Bias, Lender/Client reporting guidelines so we deliver an acceptable appraisal report that meets all the predetermined guidelines. After our team reviewed the partial release report it was determined that it would not meet the client requirements as the appraisal did not include critical items needed for the report to be used in a loan transaction for a Partial Release (which is very common in our industry as these reports are complicated and include multiple market values, multiple comparables, multiple parcels of land). In the real estate valuation business, we have quality control standards implemented by Uniform Standards of Professional Appraisal Practice (USPAP). The purpose of USPAP is to promote and maintain a high level of public trust in appraisal practice by establishing requirements for appraisers. In addition to USPAP we have specific requirements provided by the lender/client that must be met for the appraisal report to meet their loan transaction requirements. The report we received did not meet the requirements and again, had critical errors so we could not deliver the report to our client. The lender /client was aware and updated throughout this process. These delays and the complexities of Partial Release Appraisals are common as these reports can take as long as 4-8 weeks from the time they are ordered to completion.
  
  We then spent the next 2+ weeks attempting to get the report fixed by the local appraiser. The appraiser did not reply to our repeated requests via phone, email, and text. The local appraiser’s voicemail then went full which is when we decided to start searching for a backup appraiser in the local market. After a few last attempts to reach the local appraiser, we then contacted the lender/client to discuss a replacement order for ** ********* Prior to contacting the client for approval, we recruited a replacement appraiser just in case the local appraiser continued to ignore our requests. On 9/11/2023 we received approval for a replacement appraiser from the client. We then apologized to ** ******** (as we have been on a daily basis via email as she would not talk on the phone) and offered a free “rush” replacement appraisal (the new local appraiser was going to call immediately to schedule the inspection), which she declined and asked for a full refund. We immediately apologized again and processed her a full refund which she should have by now.
  
  As a company and partner to our lender/clients we do everything possible to help our clients navigate the valuation process. We sincerely apologize to ** ******** for the inconvenience and frustration, we unfortunately shared in her frustration. None of us could predict the local appraiser would accept the order, understand the terms of the appraisal report requested, schedule the on-site inspection, complete the onsite inspection, get sick with ********, submit an incomplete version of the Partial Release report to SingleSource, and then never respond to us again. Due to the local appraiser not responding to our revision requests (which is part of our contract with the vendors) the appraiser will not be paid for the work that was completed and has been suspended from our panel of vendors.
  
  We did everything in our power to deliver a completed appraisal report to ** ******** and the lender/client. We apologized for any delays and the frustration to ** ********* sent her a full refund, offered a rush replacement order at no cost to her, and did everything possible to help her in an unfortunate situation.
  
  I hope you will consider our side of the story and understand we did everything in our power to make up for the third-party vendor getting sick. We communicated this to our lender/client throughout and they understand.
  
  Thank you for your time and consideration.
  
  SingleSource Property Solutions
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company collected the money but with no communication for the homeowner who request the appraisal report. numerous contemps to reach them and no response till weeks past while it is a time sensitive service. they have not provided the correct product and service and when they finally corectted it, the product has no use for our purpose. The money was just thrown in the water with a return a few piece of paper. They company refuse to admit their mistakes and will not refund.

  Business Response

  Date: 09/15/2022

  Below is an outline of the progression of this order

  SingleSource received the order 6/8
  Due to nature of product, SingleSource had to obtain a written explanation of the scope of work from borrower – received cc information on 6/22/22
  Received confirmation 6/27 the inspection was scheduled for 6/28 at 10AM
  7/6 appraiser stated report would be in 7/7
  7/7 Report arrived but was not completed as a partial release report.
  7/11 Appraiser advised they still needed a survey for the property
  7/12 Appraiser received survey
  7/18 Borrower called to stated she felt she was scammed because the survey was still needed.
  7/18 Report was received from appraiser
  7/21 SingleSource Sent report to borrower
  
  SingleSource is not showing any other calls or emails from the borrower.  The report was emailed directly to borrower on 7/21.