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Business Profile

Ship

Pittsburgh Pirate Ship LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ship.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a cruise booked for 6/14/24. There was roughly 15 people in our group. We had no problem booking or paying for our tickets. We showed up to the agreed upon spot earlier than we should have. We waited over an hour and no one came to pick us up for the boat ride. We all called over and over and no answer. Their website is still up and running and still taking money. I did some research and they did not renew their boating license and are permanently closed.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased tickets for an hour cruise on June 14, 2024. We were exactly where they said to go. They never showed up and never answered the phone when all of us called.

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 10th, 2022 paid $5000 for use of a new boat for the summer season with 6 scheduled events with the following dates 5/21, 6/9, 7/14, 8/11, 9/8, 10/13 for 2023. Was advised by Evan W***** in May 2023 that the purchase of new boat and Coast Guard Certification did not go thru. All events were cancelled. Requested a refund at end of May 2023 and have not received funds as of todays date Oct 5th, 2023.

Pittsburgh Pirate Ship LLC is NOT a BBB Accredited Business.

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