Reviews

This profile includes reviews for Pep Boys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pep Boys has 1660 locations, listed below.

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  Pep Boys

  1 Presidential Blvd Ste 4 Bala Cynwyd, PA 19004-1017

  
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  Pep Boys

  524 S Broadway Salem, NH 03079-4438

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  Pep Boys

  50 Durgin Lane Portsmouth, NH 03801

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  The Pep Boys -Manny, Moe, Jack

  575 State Route 18 East Brunswick, NJ 08816

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  The Pep Boys -Manny, Moe, Jack

  518 Old Post Road Store# 0188 Edison, NJ 08817

Review Details

• Review fromHUIHUI Z

  Date: 04/25/2025

  1 star
  I made a reservation for oil change and NC inspection for 9:30am on April 25, 2025. We took one day off and arrive there around 9:10am.. they asked us to check in and then wait. We waited until 9:50am and then they told us they cannot honor our appointment and they will cancel our appointment. I called them again and then they claim our appointment is 9:00am and we did not arrive at 9:00am so they cancelled our appointment. The confirmation message clearly shows that our appointment is 9:30am. Do not try to go to them

• Review fromDevonta R

  Date: 04/22/2025

  1 star
  I took my truck to pep boys to get my engine changed and it took them (4) four months to finished up my truck. I drove it for a day and the engine light was already on . I took it back to them and they kept resetting my battery to the truck so the engine light can go off but they never fixed the problem because the light kept coming back on after just one day.. after taking it to them for the forth time, the manager at the store was saying he can’t fixed the problem or can’t get me a better motor after I paid 10,000 for the problem that they didn’t get fixed. I felt ripped off and then the manager was being rude walking off while I was talking to him and that was very unprofessional as well.

• Review fromEric c

  Date: 04/21/2025

  5 stars
  The location in ********, ******* on ************** were friendly and professional.. they performed my inspection quickly and waived the cost. Recommend them

• Review fromPaul L

  Date: 04/16/2025

  1 star
  On 4-10-25, our engine problem light came on, so we brought our 4-cylinder 2010 ******* ****** Limited car to Pep Boys at ******************************************************* The Pep Boys representative said that the code computer reported that my car was misfiring and one of the plugs was faulty. They couldnt figure out which one, so they replaced all four plugs and four ignition coils. The total cost was $1,265.27. The most expensive item of the 4-10-25 Pep Boys visit was the ignition coil set. Pep Boys charged us $795.96 for the coil set. This is a charge of $198.99 for each ignition coil. Afterwards, we found out that AutoZone, on the web, sells a set of four ignition coils for a 2010 ******* ****** Limited for $233.99. This is $58.50 per ignition coil; not the $198.99 for each coil that Pep Boys charged. The car engine trouble light stopped. But, after a few days of driving the car, the engine light came back on. My husband called a mobile mechanic, and his reading device indicated I had a faulty thermostat or I had a faulty computer code. This is because on March 25, 2025, Pep Boys supposedly installed a brand-new thermostat. He switched off the light and instructed me to watch for the engine light to come on or for the temperature gauge to go above the midline. If any of the above happens, he said to stop driving and call him. And, he will put a new thermostat in at a price way, way, lower than Pep Boys' super high prices.

• Review fromKevin S

  Date: 04/12/2025

  2 stars
  Have had multiple repairs completed at store #*** in *******, **** totalling over $3k in 2025. Last repair was to replace both front struts on 3/6/2025. A couple of days later I noticed that during this strut replacement they had severely cracked my windshield. I returned to the shop and the desk *** ******* came out and looked at it, stated he would have to contact his manager. He took photographs and then contacted the manager. I was told the manager would review garage bay video cameras then reach out to me. I never heard a word from anyone at this shop. I then reached out and sent a customer ********************** inquiry to the corporate contact email and have not heard back from anyone at this level either.I am the only driver of this vehicle and am certain the damage was caused during the strut replacement. It is sad that no one from the local shop nor the corporate team can reach back out to me and resolve the damage that was caused in their shop. I left 2 telephone numbers and they have my email address. Why cant anyone contact me on this negligence??????

• Review fromMichael E

  Date: 04/10/2025

  1 star
  Having purchased a set of tires for my truck and then being told my purchase included a lifetime free balance and rotation, I was stunned today when I took my truck in for this scheduled service and was told that they no longer honor the terms of my initial purchase and although they would rotate my tires, it would now cost me $80 every ***** miles to have them balanced. I was thoroughly disgusted to find that they now no longer honor the terms of our implied contract made at their policy changes time of my tire purchase. I realize that there is probably nothing that the BBB can do for me but I just want to make others aware of the less than honorable business practices provided by Pep Boys Tires. I had been a loyal customer of this particular location for almost 30 years and will never set foot in it again, ever!

• Review fromJooheon L

  Date: 04/08/2025

  1 star
  I am writing to report a negative experience with the Pep Boys location at **** ****** *** ******** ** ***** (Sharpstown Location) on April 8, 2025. I placed an online order for four tires that were clearly listed as "in stock" on their website. Based on this information, I drove to the store to have them installed. Upon arrival, the technicians informed me that they only had three of the four tires I had ordered. This was a significant inconvenience and a waste of my time, as I relied on the accuracy of their online inventory. The solution offered by the store was for me to cancel my existing order and travel to another Pep Boys location in Houston to purchase the tires again. This placed the burden of resolving their error entirely on me, the customer. When I contacted Pep Boys customer service, I was informed that a report would be created, but no immediate or proactive steps were taken to locate the missing tire or facilitate the completion of my original order at the Sharpstown store. Ultimately, I had to go to a different Pep Boys location in Houston to obtain the four tires I needed. This required additional time and effort due to the inaccuracy of the Sharpstown store's online inventory system. Furthermore, after this negative experience, I reviewed online feedback for the Pep Boys location at **** ****** *** ******** ** ***** (Sharpstown Location) and found a consistent pattern of extremely low ratings from other customers, many of whom reported similar issues with inaccurate inventory and poor in-store service. This suggests a systemic problem at this particular location in Sharpstown. I am requesting that the BBB address the issues of inaccurate online inventory and the lack of effective problem-solving at the Pep Boys Sharpstown location to prevent other consumers in the Houston area from experiencing similar frustration and inconvenience.

• Review fromTyler A

  Date: 04/08/2025

  1 star
  PepBoys screwed up my car, did work on my car without my consent, charged me $1,700 to pick up my car and said they would not give it to me if I didn't pay and my car was in the back of the garage, and now they won't issue a refund or return my emails or calls. I have reached out over 20 times and they say "a leadership member will be contacting me" and I haven't heard a word. HORRIBLE BUSINESS. A bunch of losers and they owe me $1,700 and so much of my time back.

• Review fromTrelesia L

  Date: 04/08/2025

  1 star
  Literally the worst place to take your car for service. I had some service done and they didnt do it right so I made appointment so they can look at my car. The girl at the desk dont have a care in the world about your car or nothing else. She made the appointment and then I go in the next day she said the mechanic who serviced my car wont be back until Monday. This is not the first time she did this either. They have your phone number in the system so instead of her calling and canceling the appointment she just let u drive on your gas and then just look stupid in the face when you walk in the store just to tell u oh I have no mechanic working he wont be back until Monday. Why are yall open if u have no mechanic to work? Then I called pep boys to complain the lady I spoke to on the phone didnt have a care in the world about my complaint. This is the pep boys on poplar in **********. Please do not go to this place for service. Literally the worst customer ********************** and they dont have mechanics that knows how to fix cars they just ripping you out your money.

• Review fromWilliam S

  Date: 04/04/2025

  1 star
  I took my vehicle to Pep Boys because there was a humming sound coming from the right side of the car, but I could not identify what it was. I requested that when inspecting the car, they drive it at least 45 mph minimum to hear the noise. They informed me that I needed a passenger side front wheel hub replacement which cost $905.91. I told them as long as that was the problem to complete the repairs.After paying and driving off with my car the same sound continued. I returned with the car to Pep Boys and was informed that the noise was coming from the driver side rear tires wheel bearing. They told me that they cannot give me a refund for the work that was done by mistake and are now trying to convince me to allow them to do additional work, totaling around $1100 to complete repairs needed. They have totally lost my trust, and my car still hasn't been fixed. Once I get my vehicle back the first thing, I'm doing is having it inspected to see if the wheel hub was replaced. Then I'll be contacting my ********* is impossible to contact anyone through Pep Boys customer ********************** number. I also found out that their corporate office is in ************. This is the first time I've ever had Pep Boy do repairs for me and I will never do it again.