We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Pools

Alpine Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Alpine Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alpine Pools has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alpine Pools put an inground pool in for me in 2002,now I need a skimmer replaced,and there's no one in my area that will work on pool,if they didn't install it. I reached out to Alpine pools, after getting my money of installing pool to begin with, now they don't come this far. I understand they might be short on workers,but this really is not my problem at this point. I have a 20 some thousand dollar pool, that can't even be used. I think they should back their product,if they can install it,they should work on it. Thank you **** ******* 

      Customer Answer

      Date: 07/25/2022

      I have spoke with alpine pools,Mike,Pools,, he is willing to work with me on issue. 
      Thank you 
      **** ******* 

    • Initial Complaint

      Date:06/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an above ground pool installed by Alpine Pools in late June of 2021. Included in was a heater that we purchased from Alpine as well for $2000 that was installed by them. In early June of 2022 the heater failed. We called Alpine and talked to the service manager, who has a terrible attitude, and they sent a technician. We were told at this time that the heater was calcified, wasn't covered under warranty, and that this was our fault and it needed replaced. We replaced this heater with the same model, a Pentair 125, for $2241. The heater failed after just 1 week. We called the service manager, Bob, and were told we would be calling him all the time because things are not made well anymore. They sent a technician that replaced the chimney flue and said that should fix it. It failed 2 weeks later. They again sent out a technician who snaked the system and said it was calcified again. After 3 weeks total, 1 week for the initial failure that the flue obviously didn't fix we are being told that this isn't covered and would need replaced. So I spend $2241 and it lasts basically a week and I'm not 100% sure that we didn't get a used unit as it did not look brand new. Mind you we have been actually taking our water to Alpine for testing and following their recommendations one of which was to add Calcium. "It's good for the heater" we were told. This is all on record at Alpine Pools. We are sick of having the blame thrown at us and would like this company to back their faulty product as nicely as they were when we were spending $14000 on the pool. One question that really bothers me is when a technician said that they are seeing a lot of this the manufacturers fix was to put a chlorine puck in the skimmer and run the filter until it was dissolved, If there wasn't an issue with this product, why is there a fix? All I want is a heater that actually works and to stop throwing the blame on us and giving us the run around.

      Customer Answer

      Date: 06/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,
      ****** ************

    Alpine Pools is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.