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Business Profile

Marijuana Sales and Services

Nectar Markets, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nectar Markets, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nectar Markets, LLC has 101 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The price charged was $30 higher refilling exactly the same order, no one answering the phone would explain why. The product seems tainted by mold with an odd smell. After a long hold I called back and asked that my account and information be canceled and removed immediately. The employee talked over me constantly until I became angry while not addressing the request but to say I had to come down in person to close my account and delete my data. I am disabled and cannot do that. ******* was well aware of that when he made it the only option refused a manager refused letting me leave a voicemail and refused to resolve the issue himself by simply deleting my account information. Holding it is illegal when removing it has been requested it was during business hours and it is unreasonable and discriminatory to demand a disabled person only appear physically to protect their data and privacy. I called back 3 times trying to reach a voicemail and no other complaint system exists. This is predatory nonsense.

      Business Response

      Date: 03/13/2025

      Hello Vitaly,

      We sincerely apologize for the frustration and misunderstanding regarding your recent experience with Nectar. Customer satisfaction is extremely important to us, and we regret that you were not happy with how this situation was handled. During your visit to *********** the next evening, a manager had the opportunity to speak with you over the phone and personally apologize for your experience. During that conversation, we offered a resolution, including a full replacement of the ounce you were unhappy with at no cost to you, as well as an additional $50 gift card for the inconvenience. We understand that you declined these offers and instead requested that your account be deleted, which we have since honored. There is no longer an account associated with your information in our system, and no one from Nectar will be able to contact you.

      We are truly sorry that this experience left you feeling unheard, as that is never our intention. If there is anything else we can do to make things right, please let us know. We appreciate your feedback and remain committed to ensuring every customer feels valued and respected.

    • Initial Complaint

      Date:06/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about *** at the ************* store in ******. He has a discriminatory attitude toward me. I had my wallet out and **** And cash and he started accusing me of not being ready to pay and had people cut me in line. I showed him that I was very ready and he started yelling at me, what do you want? He then pretended he didnt know what item I was talking about and I simply said that its in my rewards account so he can easily find it.. He brought a bag that was not anything that I ever get. I realize that he is just wasting time so that he can then claim that time expired on me. He didnt even look in the screen where i have rewards. Then he got to yank me around with language that was derogatory and insulting. I am opening up a discrimination incident report with the department of justice in ******. I hope he doesnt represent Nectar. I had her **** And money out and gets along with everyone there every time I shop. It was the only Nectar location that I used but I no longer feel welcome or accepted there. I had all the good intentions to purchase one item that I always get. Everything was very easy every time. Nectar has a good system in place but not when your employee *** decided to sabotage the whole thing. . I cant imagine this person named *** gets to lie, manipulate and vent his animosity towards faithful customers. He works at the bull mountain store and blames customers that never get the chance to buy what they usually buy . In my vase I had the money and the **** out and he started yelling at me that I wasnt fast and further went on with inflammatory remarks to damage my reputation, while inviting his friends to cut in front of me and then telling me that his clock had expired for me. I hope no one ever has to go through such a horrible experience and I will share my experience as much as possible.

      Business Response

      Date: 06/27/2024

      Thank you for bringing your experience to our attention. We deeply apologize for the distressing incident you encountered at our ************* store in ******. The behavior you described is completely unacceptable and does not reflect the values we uphold at Nectar. Your concerns about discriminatory behavior, inappropriate conduct, and being treated unfairly are very serious, and we are committed to addressing this issue promptly.

      Your feedback is extremely important to us, and we want to assure you that we are taking this incident very seriously. We are committed to conducting a thorough investigation to ensure such behavior is addressed and corrected. To assist us in our investigation, could you please send the approximate date and time when this incident occurred to our management team at ****************************************?

      We sincerely apologize for any distress this situation has caused you. Our goal is to ensure that every customer feels welcome and respected at our dispensaries. We appreciate your patience as we work to resolve this matter and restore your trust in Nectar. Thank you for bringing this to our attention, and we look forward to hearing from you. 

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moldy flower, they gladly returned but the next product was extremely harsh.

      Business Response

      Date: 01/25/2024

      Hi ****,

      We hope this message finds you well, and we sincerely apologize for any inconvenience you may have experienced with your recent cannabis purchase from Nectar. Your satisfaction is our top priority, and we are committed to ensuring that every interaction with us meets your expectations. We were disheartened to learn that the replacement flower you received was reportedly too harsh, and we want to express our sincerest apologies for any disappointment this may have caused. At Nectar, we uphold a 100% satisfaction guarantee, and we are dedicated to making things right for you.

      To resolve this matter promptly and efficiently, we kindly ask you to reach out to us as soon as possible at ***************************************** Please let us know which Nectar location you would prefer to exchange your product at, and our management team at the store level will be ready to assist you in a smooth transaction for the replacement of your flower. 

      We understand the importance of delivering a high-quality experience, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we want to assure you that we are taking the necessary steps to address this issue and prevent similar occurrences in the future. Once again, we apologize for any dissatisfaction you may have experienced, and we appreciate your understanding as we work to make amends. Please reach out to us at your earliest convenience, and our team will ensure that your exchange is handled with the utmost professionalism.

      Thank you for choosing Nectar, and we look forward to the opportunity to restore your confidence in our products and services.

    Nectar Markets, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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