Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my money. Didn't deliver building as promised.

  Business Response

  Date: 12/15/2022

  Mr. ******** was unable to provide the required access to deliver the building. As stated in the purchase agreement he signed on 7/25/2022 **** ******** must provide adequate access to the site by removing limbs, removing fences, and other obstructions. We at Better Built Structures require a minimum opening 2' wider then the building, 4' for a 14'& 16'wide buildings.
  Upon on arrival the driver was unable to get the building down the road to property. Because the building was undeliverable Mr. ******** stated he didn't want the building. We placed it on our sales lot in the Muskogee area. A restocking fee was assessed to Mr. ******** and a refund was issued.

  Business Response

  Date: 05/04/2023

  The 16’ wide building was attempted to be delivered on 9/12/22. There was not enough clearance to get the building on to the customer’s property. 
  

  The customer had been informed he would need an additional 4’ than the width of the building to be able to deliver the building to his property. When the driver arrived to attempt delivery, there was less width than the width of the building. The driver stated he would possibly be able to get a 12’ wide building on to Mr. ********’s property but not the 16’ wide building. This driver has been on staff for years with Better Built Structures and is expertly trained and qualified to deliver our structures.

  Customer Answer

  Date: 05/08/2023

  They have given me no money back. They are liars and cheats. I never signed any agreement. That signature was imported I was never made aware of the clearance.

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two buildings last year. They were delivered late, much later than expected. The first payment, upon repeated request, was adjusted some, but not to the same degree that the buildings were delivered late. They ensured that the payment was still due in the same month as originally set, despite the extended delay of receiving the buildings. One building was damaged by the delivery guy. He didn't care. The other one was never properly set in place and had a gap of light coming in around the doorway, leading to rain coming inside the building. Since my son lived in the smaller building, he put flooring down. The rain ruined this and some of his belongings. It would flow under the bed in which he slept, creating a health hazard. The drafty door made it extremely cold for him throughout the winter. My husband was upset with everything on contract *****. I made the mistake of paying on the account when I meant to pay on another, so unfortunately, I paid two additional payments unintentionally. The building wasn't being used during this time. Now that the building has been repossessed, I am receiving a bill for past due payments, late fees and repossession fees. This was a rent to own building. In my experience with other companies, these final invoices are only due if I want the building back. However, I continue to receive phone calls regarding this invoice. I never want to do business with Better Built Structures or Kenwood Buildings again. Unfortunately, I still owe on the leaky building, so I am still having to make payments on it. Fortunately, my son has moved to another state, but I'm still attempting to keep his building for him. I don't feel that I owe for the invoice on account #*****. I honestly paid them nearly $500 more than I ever intended. I definitely do not feel that I owe them more. Any help is greatly appreciated! (please see attached)

  Business Response

  Date: 07/14/2022

  Business Response /* (1000, 8, 2022/06/21) */ Thank you for notifying our office of this complaint. This is the first our office has heard of our customer's dissatisfaction. Better Built Structures, LLC is the manufacturer of the Portable Structures that our customer is referring to in this complaint. The warranty on the structure would cover defects in workmanship or materials. The customer has never contacted our office for a repair. Kenwood Buildings is the company that leases the structure to our customer. All complaints regarding the lease-to-own agreement, changing payment dates, billing adjustments, etc would need to be directed to Kenwood Buildings. Please have the customer contact our office or email pictures and a description of the repair needed to *********************. We will be glad to service her request.