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Business Profile

Funeral Homes

Rutherford Corbin Funeral Home, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rutherford Corbin Funeral Home, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rutherford Corbin Funeral Home, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am filing this complaint regarding negligent and unethical practices by Rutherford-Corbin Funeral Homes & Crematories, which resulted in the unauthorized cremation of my beloved dog, *****, and their continued refusal to provide documentation regarding his cremation.

      Summary of Events:

      1.Unauthorized Cremation:On date unknown, Rutherford-Corbin Funeral Homes & Crematories allowed ******* *******, a third party who was NOT the legal owner of my dog, *****, to authorize his cremation and take possession of his ******** no point did the funeral home verify ownership or request any documentation proving that ******* ******* had the legal right to make this decision.

      2.Refusal to Provide Documentation:After learning of the cremation, I contacted the funeral home and provided official documentation proving I am the legal owner of *****.Despite this, they have refused to provide me with any records related to his cremation and claimed they cannot verify that I am the ownereven though they never verified ownership before authorizing the cremation.

      3.Emotional Distress & Consumer Harm:The funeral homes negligence has caused significant emotional distress as I was denied the right to make final decisions regarding *****.Their refusal to provide cremation documentation is unfair, deceptive, and a violation of consumer protection laws.

      Customer Answer

      Date: 03/26/2025

      My complaint number is ********. My phone number is **************.

    Rutherford Corbin Funeral Home, Inc. is NOT a BBB Accredited Business.

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