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Business Profile

Estate Auctions

8 Memory Lane LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/9/2024 I purchased 23 lots from an estate auction run by 8 Memory Lane. The auction workers were terribly disorganized and did a very minimal job listing what was included in the lots. They told me I had everything and sent me on my way. Before I got home, they called and told me I accidentally got some extra items, they told me to take. I told them they were welcome to pick the items up, which said they would do. As we were unloading our purchases, I noticed we were missing a lot I paid $42.44 for. I contacted them and was told they would drop the lot off when they picked up the items. The auction worker made plans to come several times, but never came. I finally asked what happened and was told she was to busy to come and my items were gone. I asked for a refund a couple of times with no response. I contacted ***************************, the owner who apologized and said they would send a check that Friday. It never came. I waited a couple of weeks and contacted him again. He again apologized and said he would send the check the next week. He never sent it. Since then he has not responded to of my messages.

    Business Response

    Date: 08/02/2024

    A check has been sent to the customer. 

    Customer Answer

    Date: 08/09/2024

    They sent a check, that was post dated a little after a week after they said they sent it, for the third time. 

8 Memory Lane LLC is BBB Accredited.

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