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Business Profile

Business Associations

Ohio Retired Teachers Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The family of ****** ** ******* who unexpectedly died in February 2019, has continuedly received multiple letters & reminders from ORTA, Ohio Retirement for Teachers Association, the last 5 years. The family has notified the company repeatedly that ****** is deceased short of sending a death certificate which can be provided. We have returned most of the mail writing DECEASED - RETURN TO SENDER multiple times over the last several years to no avail. We understand if some company employees who have not lost a loved one would have absolutely no empathy regarding this upsetting and insensitive problem. We would also think a reputable business would not want to waste money on postage removing those deceased or not eligible off their mailing list sometime over the last 5 years. ENOUGH IS ENOUGH. Would you be so kind to assist our family in this very insensitive matter. What do we have to do to further resolve this? Thank you.

    Business Response

    Date: 04/15/2024

    Hello,

     

    I have requested that ***** ****** be removed from the contact list from our marketing department. I have no record of any previous requests from her family or from the BBB. The request was to remove her was sent today. Hopefully, this will remove Ms. ****** from our contact list.

     

    ***** ********

    Executive Director ORTA

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have become inundated with unsolicited mail from ORTA. It has become an albatross. I have called and emailed to have my name and address removed from the mailing list, to no avail. Because I am not interested in joining, I do not wish to receive the unsolicited mail. My requests to have my information removed have been ignored. This has gone on for quite some time. It's as if I am being harassed.

    Business Response

    Date: 03/19/2024

    I received the complaint letter dated March 12, 2024. In checking my records and emails, I am not able to locate any contacts from ******. I have sent her name to our partner (AMBA) and asked that she be removed from the contact list. This action will, hopefully, end the unwanted contacts Ms. ******* has received from our partner, AMBA.

    Please let Ms. ******* know that her name has been removed and that she should feel free to reach out to me (***** ********) if she is contacted on behalf of our organization. My contact information is listed below:

    ***** ******** Executive Director

    Customer Answer

    Date: 03/19/2024

    I accept the business's response to resolve this complaint.

Ohio Retired Teachers Association is NOT a BBB Accredited Business.

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