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Business Profile

Gas Distributors

Legacy Pipeline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Distributors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have called 3 times in the last 2 weeks to have someone come out and check our gas line bc the plants are dying around it. No one will answer the phone or call us back!! This is a major hazard! All we want is someone to test and check it before something happens! Pictures attached don’t show how bad it really is.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a house at *** ** **** **** ******** ** ***** on November 2, 2022. This house has gas for heat from all American energy. There is a meter on the side of the house by the end of December, we had not received a bill, but I had paid my deposit and had everything set up. I have been fighting with them and arguing with them since November to get me a bill so I could be paying and not end up owing $10,000. It went from everything to this house did not have gas too. There was no meter on the side of the house, and every other excuse that could be thought of and I have kept track of all of this. Today I receive a bill for over $3000. They want me to pay in monthly payments of over $650 a month. This is absolutely unacceptable and I cannot afford this and I will not be paying it. I would rather switch to all electric. I feel these people don’t have a clue what they are doing. And people all over the small town of the DeGraff are getting screwed over this way. We are not the only ones.

  • Initial Complaint

    Date:05/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues with All American Energy Cooperative since November of 2020 regarding accounts and bills. When I first moved into my apartment they had my account switched with another apartment for close to a year despite our attempts at calling to fix the situation. After a year, they finally got our accounts corrected. Then I started receiving ridiculous bills for the gas. Saying that I owed amounts around $600+. The first month (January 2022) I got this bill they fixed it and I got a new bill that was much more reasonable of about $100. Then the following month I got a bill of another high amount. I called and they said that I just need to pay the bill. I asked if it was possible to have my property manger give them a call to discuss this further, but she was not able to get ahold of the manager of the company. I have tried calling the company 5+ times on different days and times, but I was no able to leave a voicemail and the line just kept beeping. I have also tried to send an email and have gotten no response. I have been having issues with the company over a year now and would like to get the problem resolved.

  • Initial Complaint

    Date:05/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple different issues occurring regarding All American Energy (a natural gas company). I am a property manager for a local owner and a landlord for a few properties in West Mansfield, OH 43358. I will submit a separate complaint for other issue(s) and/or have tenant submit a complaint. First off, it is almost impossible to reach someone at All American Energy; this has worsened in the past couple years. Most recent matter is a tenant moved out of *** ** **** **** **** * ** **** ********** *****. Prior to tenants moving out, I sent an email to this company giving them heads up and that seeking the amount they owe, as company changed their policy (summer 2020?) by making it owners responsibility if tenants do not pay. On May 18th, I emailed both emails which same person reads (only 1 employee was Anna who may have quit) >>[email protected] ; [email protected] "Would you please transfer *** ** **** *** **** ********** ** ***** into Bokes Creek Apts., LLC? ***** ******* * ****** ******** moved out on Sunday, May 15th. Please respond to me via email or call my cell at ************." Also, left a voicemail. NO response. So, I emailed again on May 20 same request. This is RIDICULOUS in trying to get ahold of someone. This is a utility company that MUST be prompt on their business calls and request. My request for this situation at **** is to be resolved ASAP and when next tenants move in not to be forever and a day in reaching someone. When calling the company always kicks to voicemail. There is only one employee working, should be 2 but the other employee is on medical leave of absence. A utility company should be answering calls in real time and taking care of matters in real time. Greatly appreciate your assistance in this matter! I would love to change natural gas companies, however there is NO other option as this is West Mansfield's ONLY option.

Legacy Pipeline is NOT a BBB Accredited Business.

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