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Business Profile

Pet Containment System

Invisible Fence of Columbus East

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spent $4,000 to have our invisible fence installed 3 years ago. Now since covid, the Westerville location is not able to handle the demand of its current clients. I contacted them on May 27th and stated our HOA's lawn service broke our fence line when they aerate our yard. We have 3 large dogs (80, 95, and 103 pounds) and the first date they have available is July 2nd. Due to covid, they do not have enough staff to service their existing customers. We are going g on vacation on June 24th and we have a house sitter for the dogs. We have called and emailed the company 4 times to get an earlier appointment. They keep telling us they have canceled appts each day and we should move up the list. We still have not and I am worried about the safety of my pets when we leave. This company should be able to schedule emergency appt well within 36 days!!!! We are not able to call any of the other Invisible fence locations because they will not let you cross territories which is unreasonable when you do not have enough employee staff to properly maintain your current client bases.

    Business Response

    Date: 07/27/2022


    ****** *******
    11:24 AM (39 minutes ago)
    to me

    Good morning Stephanie,

    The appointment was moved up per customer request and the repair was completed on 6/18/2022 upon which the system was in good working order.

    Thank you,

    ******

Invisible Fence of Columbus East is NOT a BBB Accredited Business.

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