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Business Profile

Lighting Equipment

Horticulture Lighting Group Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a NEW 350R Diablo. I received a refurbished. After confronting HLG, they lied and said they sent a new light in a old box. After confronting HLG on the output and efficiency they changed the description on website. When I purchased the light the description was very different on website. They are a very dishonest company. They delete one star reviews.

    Business Response

    Date: 07/21/2023

    Now that we have the order number from the purchase and the correct name of the purchaser ***** *******.

    We would like to move forward with a return for a refund.

    A return label will be sent again to Mr. ******** email , once the 350r is returned to our warehouse we will be happy to return the remaining amount of $432.65 back his card.

    We have tried to work with the customer to no avail and would like to refund and return the order at this point.

    The new return label has already been sent to the customer.

    Customer Answer

    Date: 07/23/2023

    I am rejecting this response because: I do not trust HLG to do what they say. The only way they can make this right is by sending me what I ordered .  A brand new 350R Diablo. HLG lied to me on description of light. See attachments. HLG has lied to me many times after . So no, I definitely do not except HLGs response. HLG isn't trying to make this right,  they are just trying to make it go away. HLG wronged me, point blank. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bait and switch sales. Selling items that have new specifications listed but giving customers older items with inferior specifications. Called to ask about getting the correct item sent to me, HLG let me know I only received a bad manual. Lies. Tested the specs myself and they match the box, not the website description.

    Business Response

    Date: 05/16/2023

    Hello,

    Based on the response and the cooperation with our warranty department, a new fixture has been shipped to the customer. Tracking has been provided.

    Customer Answer

    Date: 05/17/2023

    I accept the business's response to resolve this complaint.
    Regards,
    ***** ***********

Horticulture Lighting Group Corp. is NOT a BBB Accredited Business.

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