Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Good Feet Store

  671 Worthington Rd # 185 Westerville, OH 43082-7623

  
• 

  The Good Feet Store

  1722 Stringtown Rd Grove City, OH 43123-9049

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product them told me that would help my foot ankle and legs but I have had no relief from their insoles and paying over 1,300 these hurt me feet and ankle worse I went back for a adjustment and after a day and a half these things still hurt my feet and ankles, bad my foot hurts so bad at work. I was not able to walk very well.

  I have contacted them numerous times and I have contacted the regional manager, which she will not return my call so I’m hoping I can get some answers and most of my money back I have changed work boot brands and have not had any issues with my legs ankle or feet but when I use these insoles and the products they gave me everything changes my legs. My feet hurts so bad I can’t walk.

  I don’t know why they cannot understand this and work with me to getting resolved.

  I appreciate your help in this matter.

  Thank you, Mr. *** *********

  

  Business Response

  Date: 04/09/2025

  Regarding the complaint from *** ********. We have already resolved this issue directly with the Customer to his agreement and satisfaction. He returned his supports and we issued him an agreed upon refund. He was issued a refund check.

  Regards,

  **** ********

  Customer Answer

  Date: 04/10/2025

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** ********

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to return the products I purchased for a refund. The Good Feet Store assured me the products they sold me would help me and that I should ignore the pain I felt. I double checked with my doctor who said that the product I purchased may not be helping me. As a result of my doctor's advice, I reached out to Good Feet to return their products for a refund. I reached out to Good Feet twice, once on March 13 and once on March 23. While I received an automated reply that Good Feet would contact me soon on March 13, I have not heard back from them.

  

  Business Response

  Date: 04/19/2024

  I have pulled the customers file. There have been no phone calls or messages recorded on store phone or customer file. We take the fact that our Arch Supports are designed to provide maximum results if worn correctly and consistency. We offer adjustments, realignments, and refits at no addiotional charge and as often and as little as needed. The customer has not reached out to us to do so.

  We do not do refunds as they are personal items, the customer is told this, made aware of it, and also intitals and signs documents stating this.

  I will personally as the Manager call this customer to make an appointment for any type of adjustments that may be necessary.

  Thank you,

  **** ********

  Regional Manager

  ###-###-####

  Customer Answer

  Date: 04/19/2024

  I was misled by this store and sold a defective product my doctor advised me I do not need. I want to return the product, which is not custom to my feet, for a refund.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem they not work for me and sent emails to the good feet store in Polaris in Columbus ohio no reply plus when walking on pad it was only off and on it should be more plus I did what the instruction said but they still not working so I took them out and feet t better need input

  

  Business Response

  Date: 10/06/2023

  We have reached out to Mr. ****** on several occasions in response to his emails and concerns. Mr. ****** even made an online appointment for Monday 9/11/2023 at 10:00am  to come in for an adjustment and then he didn't show up for this appointment . I called after his no show and left him messages to call back at his convenience to reschedule his adjustment and his refitting. Mr. ****** did call back and made an appointment for his adjustment and refit with the Manager **** ******** for 10/10/2023 at 11:30 am. We stand behind our product and the Customers satisfaction. He is aware of the No Refund policy which he signed on 11/9/2022, as to the fact that we do adjustments and alignments for our customers if and when needed at no charge . We look forward to seeing Mr, ****** when he comes in for his appointment on Tuesday 10/10/2023 for his adjustment 

  **** ********

  Manager 

  ###-###-####

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quickly fitted due to time constraints. I was told that the arches may not work for me and to come back within two weeks if I hurt or had discomfort. On the other hand, I was told discomfort was typical and normal as my arch was moving with the inserts. I waited and felt discomfort but chalked it up to that’s what the supports are supposed to do. Later I’m in more pain. I ended up in urgent care in pain and difficulty walking and difficulty at the time with bending my knee I was informed at urgent care that the orthodontics were more than likely too high. I would like my money back please. I attempted to reach out to customer service on their website and told them that “I am available at 9ish and noon ish at times. Please feel free to leave a voicemail. I look forward to talking to you”. I have not heard anything back from them to date.

  

  Business Response

  Date: 10/03/2022

  I reached out to customer via phone and did not reach customer, I left a detailed voice mail. We want to reach a satisfactory resolution whether it be an adjustment or a refund.

  Thank you,

  **** ********

  Regional Manager

  ************

  Customer Answer

  Date: 10/06/2022

  ********************
  
  I am rejecting this response because: 
  
  We ( the company and I) are still in the process of working out the details. They called and were very nice. I am waiting to hear back if they are able to provide a refund

  Regards,
  
  ***** *********

  

  Business Response

  Date: 10/25/2022

  We have contacted the customer regarding her purchase, she has not given us the opportunity to do any type of refit , realignment, or adjustment which we do for all of our customers. She has expressed buyers remorse vs. understanding that with time , patience, and possibly an adjustment she can receive the correction, comfort, balance and support that she came to us initially seeking. We always offer this service and it is graciously extended to her. We do have a No Refund Policy which she was aware of and she did initial and sign her awareness and acceptance. We would like nothing more than to give us and her the opportunity to be refit and adjusted as we state in our Policy as we stand behind the Customer's satisfaction with her purchase.

   

  Thank you,

  **** ********

  Regional Manager 

  ************