Business Profile
Swimwear
SwimOutlet.comHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Swimwear.
Reviews
Customer Review Ratings
3.72/5 stars
Average of 53 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLeslie F
Date: 03/23/2025
1 starLeslie F
Date: 03/23/2025
I ordered a hoodie sweater on their site for my child. Apparently their hoodie runs very small and even using the size chart you risk ordering and not being able to wear because of the sizes not being true sizes. Customer service will not provide you an exchange or refund. Understandable however swimoutlet.com has several reviews and an AI summary where it states the concerns and the company does not have a size alert or provide a solution to satisfy the customer of their concern with the hoodie or manufacture. Unfortunately I ended up with my child's custom hoodie that he can not wear due to the size being too small or not true to size and the company only offered 15% off to reorder which this % of discount doesn't compensate for the high cost to customize and shipping. I recommend to not order custom orders from this company and or any items that are final. Final or custom are final sales however if a customer is not satisfied I would think they would try their best to offer a better compensation for an item they can not use because of manufacture or not true to size. The unfortunate thing I will probably reorder because my child really wanted this hoodie. Customer service is awful in finding solutions to customer's concerns; I had to request for a discount for reorder it was not even initially offered in good faith.SwimOutlet.com
Date: 03/26/2025
We're sorry to hear that your recent purchase was not the right fit for you. While we do try to be as upfront about our return policy for custom items as possible (please see our relevant Help Center article: ****************************************************************************************************** we understand that this can be frustrating when your item does not fit. To that end, we try to offer sizing advice based upon customer feedback in the "Reviews & Questions" section on each item page, seen by scrolling down. We strongly recommend referencing that information prior to purchasing to better ensure a proper fit. We do want to let you know that we are here to help! If you have any additional requests or concerns, please don't hesitate to reach out to our support team by phone, chat or email and we'll be happy to further assist however we can.Review fromJennifer A
Date: 01/19/2025
1 starJennifer A
Date: 01/19/2025
I have been charged twice for membership fees after trying to cancel. The company makes it very hard. The cancelation and customer service links don't work. Run! Don't do business with these scammers.SwimOutlet.com
Date: 03/04/2025
Hi ********* We apologize for the inconvenience you experienced with canceling your membership and any confusion regarding charges. As of January 18, 2025, your membership has been canceled, and any duplicate charges have been refunded. If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team. We're here to help. Best regards, SwimOutlet Customer Service TeamReview fromBusisiwe M
Date: 01/15/2025
1 starBusisiwe M
Date: 01/15/2025
This company is a scamthey have a hidden subscription!! I bought a swimsuit years ago, and only realized now that they have been charging a subscription every year!!!SwimOutlet.com
Date: 03/04/2025
Dear ********, We apologize for any confusion or frustration regarding the recurring charges associated with your SwimOutlet+ membership. Our SwimOutlet+ program is designed to offer exclusive benefits, including special member pricing, free 2-day shipping on orders over $150, and up to 5% rewards credit on purchases, for an annual fee of $4.99. ? As outlined in our Terms and Conditions, the membership automatically renews each year using the original payment method, unless canceled prior to the renewal date. ? We understand that, in some cases, the membership enrollment may not have been intentional or the renewal may have been overlooked. To address this, we have canceled your SwimOutlet+ membership to prevent any future charges.? If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team at *******************. We're here to help. Best regards, SwimOutlet Customer Service TeamReview fromAmy A
Date: 12/05/2024
2 starsAmy A
Date: 12/05/2024
Ordered a Suit for 2 day shipping. Paid extra for shipping. It has now been over 5 days still haven't received my Suit. Customer service did refund my extra 2 day shipping cost , but still haven't received anything. Now indicated it will be delivered in 2 days. While I'm already on vacation. So now the suit is not needed and will be returning it. I'm sure that will be a grueling process as well. 10 out of 10 do not recommend this Company.SwimOutlet.com
Date: 03/04/2025
Dear **** We sincerely apologize for the inconvenience you experienced with your recent order and the delay in receiving your swimsuit. We understand how frustrating it is when an item doesn't arrive as expected, especially when it's intended for a specific occasion like your vacation. Our Customer Service team has already arranged the return process with you on December 19, 2024. If you encounter any issues during the return process or have further questions, please don't hesitate to reach out to our Customer Service team at *******************. We're here to help. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best regards, SwimOutlet Customer Service TeamReview fromVivian W
Date: 11/22/2024
1 starVivian W
Date: 11/22/2024
Im a loyal Swim Outlet customer of many, many years- going back to the days when we ordered by mail or phone! Bad on me that I just noticed that the membership fee has been double charged for the past three years. Bad on Swim Outlet- that their customer service cannot fix this beyond this year. If you have a membership- make sure you are not being double charged! Not happy about this because they were my go to online shop for swimwear and equipment.SwimOutlet.com
Date: 03/04/2025
Dear ******* We deeply regret the frustration and disappointment caused by the double billing of your membership fees over the past three years. As a valued customer who has been with us since the days of mail and phone orders, your trust means the world to us, and we are truly sorry for this oversight.? We understand how unsettling it must be to discover such discrepancies, and we apologize for any inconvenience this has caused. If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team as *********************. We're committed to resolving this matter to your satisfaction and hope to continue serving you in the future.? Best regards, SwimOutlet Customer Service TeamReview fromBarbara C
Date: 08/12/2024
1 starBarbara C
Date: 08/12/2024
Two years ago I purchased bathing suits but did NOT sign up for a membership. I just received a membership fee on a NEW charge card that wasnt even used on the original order (which was 2 years ago.) They said they would refund my money, however, they were NOT able to tell me how they got new card information that I NEVER GAVE THEM.SwimOutlet.com
Date: 03/04/2025
Dear *******, We apologize for the unexpected membership charge you encountered. Per your request, we have canceled your membership as of August 12, 2024, to prevent any future charges.? If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team. We're here to assist you.? Best regards, SwimOutlet Customer Service TeamReview fromChristel K
Date: 08/02/2024
1 starChristel K
Date: 08/02/2024
I purchased products/monthy service membership fee from SwimOutlet but when I went to close out my account apparently they do not manage their finances they contract this out - I was unable to retrieve and erase my credit card number and they could not do it for me. I emailed them and the company did not answer my reply to have this taken care of. I tried to resolve myself with the company I was told was managing it, but I was provided the wrong company information. This may seem small, but in this world with so many hackers the last thing you need is your credit card information just sitting out there when you have no intention of using it. How can a company be so irresponsible to the customer?SwimOutlet.com
Date: 03/04/2025
Dear ********, We apologize for the difficulties you've encountered in managing your account and ensuring the security of your credit card information. We understand the importance of protecting your personal data and regret any frustration this situation has caused.? At SwimOutlet, we utilize third-party services to process payments securely and do not store your financial or credit card information on our servers. This approach is designed to enhance security and protect your payment details.? We acknowledge your concerns about the inability to delete your credit card information via SwimOutlet and the challenges you faced in resolving this matter. Payment methods are managed via your ******* account. You can learn more about managing your ******* account here: ************************************************************************************************************** We take your concerns seriously and are dedicated to ensuring the security and privacy of our customers' information. Your feedback is invaluable in helping us improve our services, and we hope to regain your trust.? Best regards, SwimOutlet Customer Service TeamReview fromLisa S
Date: 07/31/2024
1 starLisa S
Date: 07/31/2024
I purchased a Seac USA Full Magica Face Snorkeling Mask. I returned the masked with approval on July 10, 2024. I have a subscription with Swimoutlet with my email address. I have purchased several items this year. They cannot locate my email, so no refund!SwimOutlet.com
Date: 08/02/2024
Thank you for providing feedback on your recent experience at SwimOutlet.com! While we're definitely sorry to hear about your initial experience in looking for an update on your return status, we're happy to see that you have since had your return questions answered by our team. We hope that you ultimately had a positive experience! Please don't hesitate to reach out with any additional questions or concerns - we're always happy to help however we can. Thanks for shopping with us, and have a great rest of your day!Review fromMichelle S
Date: 05/28/2024
2 starsMichelle S
Date: 05/28/2024
I had placed an order for an item with expedited shipping in the advertised 1-2 days. I placed the order on Wednesday, May 22nd and it is now Tuesday, May 28th. I paid additional money for the expedited shipping, and yet I did not receive that service. In attempting to reach out via phone and chat but, I was left on hold for more than a half hour. I will not be using the expedited shipping in the future since this paid service, and my attempts to address a customer refund, went completely ignored.SwimOutlet.com
Date: 08/02/2024
Thank you for providing your feedback on your recent order! ************* are listed in business days, which exclude holidays and weekends. Unfortunately this order was placed too late in the day for same-day processing and shipped the next day. Excluding the weekend and Memorial Day holiday, this order did arrive on the 2nd business day. We sincerely apologize for any inconvenience this additional transit time due to the holiday caused, but we hope you understand! Please don't hesitate to reach out to us if you have any questions at all - thanks for shopping with us!Review fromEmily L
Date: 05/28/2024
3 starsGood selection of products and they run some good sales, however the shipping is horrible. They use ***** and its the worst shipping. I know when I order items through SwimOutlet that its going to take a long time before I get the product. This last time I ordered I never received my items. I did get refunded by SwimOutlet, it was just a difficult process and not worth ordering through them any longer. As much as I dont like Amazon, I prefer to order through them since I know Ill get me items.
SwimOutlet.com is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.