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Business Profile

Rebuilt Engines

Buschur's LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    14h: purchased the down pipe and muffler for my 22 ford maverick 2.0. After receiving it I find out that new laws in Virginia prohibited me from having it installed also it would not pass inspection. I tried to return it but they said no so now I'm out $1000. just like that.They don't seem to care about the situation at all. It's never been installed, it's just not right. Bad Business in my eyes. Buyers Beware !! Most relevant reply from the Company Buschur's, LLC . Follow Thanks for the review! Next time man up and installit yourself, it's not too late actually. Maybe you can get your mom to do it for you.

    Business Response

    Date: 10/30/2023

    The customer ordered a custom made racing part for his Ford Maverick on 8-14-23.  The part was built and delivered.  He called us nearly two months later telling us he can't find someone to install the part and wants a refund.

    Our website clearly states the following:

    "Buschur Racing sells primarily custom race parts with no warranty expressed or implied.  Some parts legal for sale and use only on off road vehicles which may never have been driven on public highways.
    Consumer accepts responsibility for the installation and use of these components.  There are no returns on electrical items unless otherwise noted.  All retuned “unused” items are subject to a 15% restocking fee with no refund for shipping.  No returns after 30 days.  Returns need to be pre-approved and accompanied by an assigned RA number.
    IMPORTANT NOTICE
    All cores need to be returned to Buschur Racing within 30 days of from the day it leaves our facility on its way to your or the core refund will be reduced by 50%.  Core fee’s are refunded minus a 3% processing fee."

    The customer was outside of his return date by almost a full month AND it is not my problem he ordered a part and can't install it himself.

    99% of our customers do their own work on their race cars/performance vehicles.   



    Customer Answer

    Date: 10/30/2023


    Complaint: ********

    I am rejecting this response because:first off I didn't say that I couldn't install it . What I said was the shops that I talked to said they can't install it because of new regulations in the state and that it would not pass inspection even if I installed it. Second thing is if it is a race down pipe why does it have a catalytic converter in it at all and why are they including a  peace to add in so the check engine light won't come on . Once again if this is for race purposes only. I'm not buying it. 

    Sincerely,

    ***** *********

Buschur's LLC is NOT a BBB Accredited Business.

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