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Business Profile

Auto Services

Wakeman Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Wakeman Power's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wakeman Power has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sleeping bag from this merchant's ****** store three weeks ago. The product made claims that it was certified for cold weather use. I can testify with confidence : it is not. After having my camping experience ruined, I contacted the merchant inquiring to see their certifications and proof of their testing on this product. After some back and forth and stalling, the merchant finally acknowledged they were advertising a new style of product but fulfilling the orders with an old style, in error. I'm not sure if this is true, or not, but they acknowledged having sent me a different product than advertised. When asking to have the "new style" which I paid for delivered, the merchant refused. When asking for a refund, they refused. They are deferring to ****** to remedy the situation however ****** will not intervene when there is an attempt to defraud customers for products fulfilled by ****** but not sold by ****** ****** provided email address for merchant who has been moderately responsive but will not make any efforts to remedy the situation

    Wakeman Power is NOT a BBB Accredited Business.

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