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Business Profile

Woodworking Equipment

Lesley's Patterns, LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking Equipment.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a partial order I placed back near the end of December 2022. After a couple of weeks I received a partial order. It is now August 11, 2023 and have not received the balance of the order. I emailed a couple of times inquiring about my order. They responded twice, but after I suggested they send a substitute item if they didn't have what I ordered, I received no more correspondence or communications with them.

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26, 2023 I placed an order with Leslie’s patterns LTD for scroll saw blades. The total cost was $25.80 which included shipping and handling. They took this amount out of my account on February 28 of 2023. I was checking the website it says it’s down but it showed that my blades have not been shipped. On March 14, 2023. I sent an email and have not received a response or blades. I either want the blades or my money. Return it to my checking account.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/22 I placed an Online order ( Order #******) with them for $90.90 to be paid using PayPal Express. On same day I received an Email from them confirming the order, as well as an Email from PayPal stating a payment for $90.90 had been paid to them. On 01/02/23 I received an Email from them stating their Internet service had been down, but that my order would be shipped within 24 hrs. via UPS Ground. I have not received my order from them as yet. I have sent several Emails to them stating this fact that I still haven't received my merchandise, and requested they contact me concerning this matter. They have yet to respond to any of my requests. Their website does indeed show my order was received, payment was made and that order was shipped vis UPS.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/6/22, received a "notification of shipment" with no tracking number. They purposely do not include a tracking number on their confirmations, requiring you to ask for it or saying USPS doesn't do tracking unless XYZ. However, having shipped many times with USPS, I know that is not true. In the past, when we had ordered from Lesley's Patterns, it had taken longer than expected, but we finally received our orders. With our November order, after not receiving it a few weeks later, I left numerous voice messages, emails, and texts. The first email and text said they would look into the problem, but I never heard anything after that. I tried to pursue repeatedly for weeks. I finally turned over to my bank, but I'm out of luck unless a payment is returned by the business which has now pulled their website, Facebook page, etc. At least this order was only $57.80 instead of the larger orders made in the past.

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with Lesley's Patterns as follows : Order # : ****** Email : *************@gmail.com Order Date : 1/13/2023 9:41:29 AM Order Status : Approved, Pending Shipping Payment Status : Payment information received. Payment Method : Credit Card -------------------------------- Shipping Address -------------------------------- Name: **** ****** Company: Artisan Resaw Address Line 1: ** ****** ** City/State/Postal Code: *******, ** ***** Country: United States Phone Number: ********** -------------------------------- Order Details -------------------------------- Item : Six Dozen #2/0 Pegas Spiral Blades SKU : HG-PSpiral-2/0 Quantity : 1 Item Price : $23.00 Item Total : $23.00 -------------------------------- Item : Six Dozen #3 Pegas Spiral Blades SKU : HG-PSpiral-3 Quantity : 1 Item Price : $23.00 Item Total : $23.00 -------------------------------- Sub-Total : $46.00 Shipping Method : U.S. ONLY SHIPPING - USPS First Class Mail 5-10 business days Shipping Amount : $4.95 Estimated Tax : $0.00 -------------------------------- Total : $50.95 I received an email on Jan 17th 2023 that the order had been shipped but no tracking info was provided. I emailed requesting tracking but got no response. Today is Jan 30th and I have emailed several times asking for at least a response, but now that I check here with the BBB I see that this is not a reputable business, to say the least. They do NOT respond! I want either my blades or my money refunded. There must be some way to stop people like these from taking advantage of the trust of other and stealing their money.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 5, 2022 I ordered a multi set of scroll saws blades from Lesley Patterns using my credit card for $29.94. The order was placed through their website. I received an acknowledgement from them the same day saying the order would in one to two days. They charged my credit card. I never received the blades. As of January 3, 2023 I have reached out to Lesley Patterns a total of 7 times to no avail. Communications were through their website, text messages, and phone call left with detailed voice messages. NONE of my communications were acknowledged or answered. Their voice mail assured me that they would return all communications. Nothing.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -------------------------------- Order # : 115423 Email : *********@MSN.COM Order Date : 12/2/2022 12:52:57 PM Order Status : Approved, Pending Shipping Payment Status : Payment information received. Payment Method : Credit Card -------------------------------- Shipping Address -------------------------------- Name: ***** ********* Address Line 1: **** ******* ** City/State/Postal Code: ******** ** ***** Country: United States Phone Number: ********** -------------------------------- Order Details -------------------------------- Item : One Dozen #7 Ultra Reverse SKU : FD-UR No 7 Quantity : 3 Item Price : $3.85 Item Total : $11.55 -------------------------------- Item : One Dozen #9 Ultra Reverse SKU : FD-UR No 9 Quantity : 3 Item Price : $3.85 Item Total : $11.55 -------------------------------- Sub-Total : $23.10 Shipping Method : U.S. ONLY SHIPPING - USPS First Class Mail 5-10 business days Shipping Amount : $4.95 Estimated Tax : $0.00 -------------------------------- Total : $28.05

    Customer Answer

    Date: 01/23/2023

    HI, I WOULD LIKE TO THANK YOU FOR YOUR HELP. ON 1/21/2023 I RECEIVED MY ORDER IN FULL.

    MY COMPLAINT IS THAT LESLEY’S PATTERNS DID NOT REPLY TO ANY OF MY E-MAIL OR PHONE CALLS.

    I WOULD HAVE BEEN MORE UNDERSTANDING AND WOULD NOT OF FILED A COMPLAINT.

    THANK YOU,     ***** *********

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order 11/15/22 for scroll saw blades. Order ******. Rec’d order confirmation. On 11/16/22 received email notification order had shipped. Have not received order. I have emailed the company twice, phoned twice, texted multiple times asking for tracking information. I got one text response on Dec 8 saying they would get back to me Dec 9th with tracking info. No further response. I texted several times since. No response. I have requested a full refund. $34.49.

    Customer Answer

    Date: 01/09/2023

    Hello,

    Thank you for continuing to look into my complaint .  This is to confirm that to date, I have NOT received any communication or resolution to my complaint from the company, Lesley’s Patterns.

    ***** *******

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date; 9/19/22 Order #: ****** Amount paid: 43.05 Nature of dispute: I ordered 10 dozen various scrollsaw blades. Order not completely filled. Only send 1 dozen #7 blades, they said that remaining five dozen where on backorder. They never sent remaining five dozen #7 blades to fill the order. I have texted, called and left message over a week ago, no reply. Today I made comment on their company Facebook page which they immediately removed.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint regards two orders: (1) 10/18/22 order partially received and others backordered; (2) 11/25/22 order not received. Both orders have been paid in full prior to any shipment. I sent email follow-up on 12/08/22 regarding issues and received no response. I phoned business on 12/12/22 with no phone pickup and voicemail inbox was full and could not accept messages. I am requesting fulfillment of both orders or refund for items not received.

Lesley's Patterns, LTD is NOT a BBB Accredited Business.

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