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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/30/23, I shipped a pkg from The UPS Store in Troy, OH. Total shipping cost was $20. Value of the item shipped was $80. I was given a delivery date of 2/1/23 (Tracking # ******************). On 2/3, the recipient of the pkg informed me they had not received the pkg. Tracking showed as delivered; however, it was not delivered to the ship to address (unknown where it was delivered). I called The UPS store and was informed I would need to call UPS Customer Service (CS) to file a complaint. UPS CS said I need to contact the UPS Store to file the complaint. On 2/6, the Mgr of the UPS Store said the claims process was taken away from UPS franchise on 1/24/23. I called UPS CS and they sent link to file claim. Link required user id/password or acct #. I have neither. UPS CS said (again) I needed to file claim at UPS Store. On 2/7, UPS Store informed me they filed claim on my behalf. On 2/14, I received a VM from UPS Store claim has been processed and was issued. They will call me when to come in and pick up the $100. On 3/3, I followed up with UPS Store. Store Mgr said she had not heard from UPS. She would check with the girl who filed the claim and call me back. I received no call back. On 3/9, I called UPS Store and left message for store mgr to call me. I received no call back. On 3/10, I made four attempts to call UPS store with no answer. After 4th call, I called from a different phone # and call was answered by store mgr. She once again said she would have to call UPS. I said this matter reached a point to be escalated to her manager so I could get a resolution. I asked for her manager's name/phone number. Store mgr would not give it to me. She said she would follow up with UPS and call me back. I never received a call back.

    Customer Answer

    Date: 03/23/2023

     Good afternoon,
    >
    > Thank you for your support with my complaint against UPS.  I have heard from UPD and received the requested refund.
    >
    > This issue has been resolved. 
    >
    > Thank you again for your support,
    ******* ********** 

The UPS Store is NOT a BBB Accredited Business.

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