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Business Profile

Windows

Universal Windows Direct

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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Universal Windows Direct has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Universal Windows Direct to replace all of my windows in my home and garage. Approximately 30 windows in total. They were aware during the sales appointment, measurement, and even scheduling of install, it was discussed that we were having our home siding replaced after the window install. The appointment scheduler for UWD even advised me to double check that the siding company wasn't charging us to cap the windows because UWD would be capping them. Day two of install, the installers stopped capping windows altogether and left my project completely unfinished because they said the siding company should be doing the capping and UWD would reimburse me for the capping cost. I called to discuss reimbursement with UWD after receiving the estimate from the siding company and was assured I would hear from someone within 24 hours. 48 hours later and I'm left having to call them back. Terrible communication. No true escalation path for issues, and horrible customer service considering thousands of dollars are at stake here. Additionally, 7 of the new windows need to be placed because the grids are crooked. At install, the installers told me a service tech would have to come out to assess that and the torn screen on one of the other windows. Again, 48 hours after I called the first time and haven't heard from a service tech. I did just call back and forced the issue to get a service tech appointment but cannot speak with someone directly about getting reimbursed for the incomplete work my siding company had to do....I am just supposed to wait for someone to call me back. Infuriating and will NEVER use this company again and NEVER recommend them.

    Universal Windows Direct is NOT a BBB Accredited Business.

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