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Business Profile

Windows

Toledo Window & Awning Mfg.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 30, 2023 I purchased replacement roll-up awning spring parts. I was told the repair person couldn't get to repair the awning until July. I agreed. ON July 28, 2023 (after a few phone calls) the repair person showed up at my home and did the repair. I was charge $274.76 to do the repair (I already paid $297.36 for the parts on May 30th). On July 29th the repair didn't work. It was a one time use repair. I called the shop, spoke to the owner, *****, and was told I was on the list. It is now October 6th, and after many phone calls, I am still "on the list." I paid for this repair, it is not a new repair - it is a do over. I feel that $274.76 was a lot of money in the first place to pay only for a team of workers to show up for a few minutes (in which most of the time was spent looking for the bolt he dropped on the ground twice . I finally I had to go into the house and look for another bolt and nut because the original was lost on the ground. The repair person didn't even have one on his truck! I did find a replacement bolt and nut. I question on the price of a repair, even an appliance repair doesn't cost this much. Why did it cost so much? I feel since the check was cashed in July, I should have priority in a re-do repair, instead of new "tornado" repairs. My repair started before the tornado! In my opinion, I feel I should be monetarily compensated and this repair should be completed now!

    Business Response

    Date: 10/27/2023

    Technician, went to ***** *******'s home October 26th to address awning not rolling up properly, technician demonstrated to customer that awning was rolling up and down with no issues customer asked technician to put more tension on springs which he did. He also explained to customer that the springs were maxed out when he left customer was satisfied with the work that was done. Toledo Window & Awning will not perform any more service for ***** ******* we consider her a disgruntled customer and she will be notified. Please understand awning was working fine when technician left the first time, also customer was not charged for second visit. 

Toledo Window & Awning Mfg. is NOT a BBB Accredited Business.

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