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Business Profile

Storage

Stop N Lock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a agreement with **** who is an assistant at stop N Lock. When I came in Friday, October 27th to pay off my storage and remove my items. Found out from **** that ****** auction my storage unit off Thursday. I didn't receive a notification or call. I have pictures and personal information with everyone social security numbers on it. Now I have to file a few Identity thefts. All I ask for is my pictures and personal papers back, please

    Business Response

    Date: 11/20/2023

    I am the manager at Stop N' Lock Storage responding to a complaint filed by ******* *****.  Her unit went to auction due to non-payment.  The last payment was made on June 19, 2023 and we have not received a phone call or payment since then. So 2 days before the 10/25/23 auction I sent her a reminder text on this matter, in which she responded that she would not pay till that friday and I told her that it was to be paid by Wednesday the 25 or else it would go to auction and I got no responds back.  So it ended up going to auction.  Now mind you I could have sent her to auction in July but I held on till there was nothing else I could do. This is a first time for this in the 21 years I have worked here.  And many of my tenants would tell you that I work with them as much as I can and when I can't do anymore then I have to send them to auction.  Thank You for your time

     

    ****** *******

    Stop N' Lock

    manager

     

    Customer Answer

    Date: 11/20/2023


    Complaint: ********

    I am rejecting this response because: On Tuesday I received a text from a unknown number, it was from ******. This was after  I told **** that I was coming in Friday to pay my storage off and remove my items. With this is the text message between me and ******. When I went to pay my storage, found out it went for auction that Wednesday afternoon and ****** want be back in the office until Monday. I filed this with small claims court and we have a court date for December 7th 2023.


    Sincerely,

    ******* *****

Stop N Lock is NOT a BBB Accredited Business.

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