We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Rooter Right Plumbing and Drain
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rooter Right came out on 3/3 to look ar a sewer drain issue. Which i was told would cost 97 dollars. They agreed to snake the drain wave the 97 and charge us 200. They broke their snake almost immediately and when I contacted the company to inquire about why I was still charged the full 200 if they didn't complete the service. They proceeded to tell me there was a bigger problem and nothing they could do so they charged me 200 and left part of their snake behind. I today had another company come out and they were able to snake the drain just fine no issues. I just want my money back for services not completed.

    Business Response

    Date: 04/11/2025

    I have tried to call this customer to gather more information and to have this resolved. I have not received any communication back. I will email the customer today and cc you on it so that I am more likely to get a response.

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23082247

    I am rejecting this response because:
    I have not received any calls from the company.
    Sincerely,

    ********* ****

    Business Response

    Date: 04/11/2025

    Good morning,

    The last time we attempted to call was April 1st as you can see attached. Either way, I am more than willing to refund the $103 If you can provide the receipt of the company who came and fixed the issue after us  and would of had to get our cable out as we will come pick up our cable as well.

     

    thank you 

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23082247

    I am rejecting this response because:
    I unfortunately do not answer for unknown callers and that is not the original business number I called.  I do not have a receipt as I did not think necessary to keep because the job was done correctly by the new company.  As far as retrieving the part of your snake that your workers broke will not be given back as I am sure it was discarded by the company that completed the job.  At this point i am very unsatisfied and feel like we should be refunded the total amount of 200.
    Sincerely,

    ********* ****

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company performed work to neighbors house which was acces from my driveway damage came about from the equipment which was used Company does not wish to accept responsibility for the damages

    Business Response

    Date: 03/19/2024

    [BBB Transcription via Phone]

    We asked for permission to put the dirt on the driveway. We cleaned everything up and power washed the entire driveway. The cracks in the driveway are old cracks. They had weeds growing out of them. 

    Customer Answer

    Date: 03/19/2024


    Complaint: ********

    I am rejecting this response because: I'm rejecting driveway did have  few cracks with weeds still there but you  put a hole and added way more damage to the driveway 



    Sincerely,

    ******* ****

Rooter Right Plumbing and Drain is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.