Complaints

This profile includes complaints for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yark Automotive Group

  6019 W Central Ave Toledo, OH 43615-1803

  
• 

  Yark Automotive Group

  6141 W Central Ave Toledo, OH 43615-1805

  
• 

  Yark Automotive Group

  9830 Waterville Swanton Rd Whitehouse, OH 43571-9755

  
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  Yark Automotive Group

  1377 Conant St Maumee, OH 43537-1609

  
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  Yark Automotive Group

  6000 W Central Ave Yark Fiat Alfa-Romeo Toledo, OH 43615-1804

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to Yark Nissan through my extended warranty from Nissan. The dealer determined that the rear differential was broken and would need to be replaced for $6,000. The damage was covered through my warranty but the dealer tried to claim that I was the cause for the damage. The dealer claimed that one tire being a different brand than the other three caused the rear differential to break. After, I went to another mechanic outside of Nissan for another opinion. He said Nissan was full of it and that wouldn't happen unless there was a significant tread difference or the tires were of different sizes, which they weren't. Had my car towed to ****** Nissan and he filed a claim, got the claim approved, and fixed my car all in a week. It was so easy, so I'm not sure why Yark Nissan felt they didn't even have to file a claim. It's very frustrating.

  

  Business Response

  Date: 03/07/2025

  Customer signed and authorized check out. He did the same thing at the other dealership. He had his vehicle towed out of our dealership to the other dealership, before paying his bill, knowing the vehicle needed tires to perform the job properly. Customer had the other ********************** do the rear diff, approved new tires, then calls during the repair and declines the tires.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle from **** that came with "free oil changes for life". This same vehicle has been religiously taken to them for oil changes since they were included with the ************* never went anywhere else. The last time they changed the oil the tech screwed up and didn't put the correct drain plug in but didn't notify us. That incorrect drain plug allowed all the oil to drain out w/o us knowing. Our 17yr daughter who was driving the car (that they made unsafe and didn't tell us) called and said that it is running badly and shaking. She was close to where her aunt and uncle (who's a mechanic) live so we had her stop there and her uncle checked it and found out that there was zero oil in the car. We had it towed to Yark and that's when they said that they had put the wrong drain plug in and then put the correct one in and filled it back up with oil. We drove it home and when she went to drive it to work a few days later it was driving even worse than before. So I had her uncle look at it again (as well a another mechanic) and it was established that the head gaskets must be blown out. We had it towed again to Yark and called them again. They informed us that they didn't want to look at it because it was a ***** and they didn't have the knowledge to work on it and the ***** dealer would be better to look at it. We called the ***** dealer and they would want almost $200 to look at it. I asked the service manager if they were willing to pay this and they said no, that they are not responsible because the car had too many miles on it and that it had oil leaks prior to their s**** up. I said that there is a huge difference between a small oil leak that might leak a pint of oil over months and a drain plug streaming all the oil out in a few days. They said that doesn't matter they are not responsible. I reached out later to one of the owners and they still refused to fix the issues caused by their mistake. Saying that they stand by the service Mgr decision.

  

  Business Response

  Date: 02/06/2025

  This customer purchased their 2007 ***** Pilot in March of 2017 with ******* miles on it. They have only brought this vehicle in for the free oil changes and has declined all other services needed. This vehicle has over ******* miles on it now and the oil drain is worn and leaking from a long history of oil changes so we installed a larger drain plug. The customer had the vehicle towed in and thats when we found multiple codes for engine misfire and the emission system. We explained to the customer that the vehicle should go to a ***** dealer with these types of issues. Our ** spoke to the dad of the daughter and told them we will not replace or pay for a new engine for a vehicle that is over 18 years old or pay for a new vehicle. Attached PDF's are RO's showing customer declined fixing oil leak.
  

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22855310
  
  I am rejecting this response because:
  None of what they're saying is truth or fact! The fact is the vehicle had a slow leak but it still ran fine, however they caused the oil to drain completely because of their error which caused major damage and they refused to even look at saying that they aren't a ***** repair shop and "not qualified to work on it"
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I TOOK MY 528 TO THE DEALERSHIP ON 1/6/25 AFTER CALLING THEM THAT MORNING NOTIFYING THEM OF MY BATTERY DISCHARGE ISSUE. THEY TOLD ME TO BRING IT OVER I DROVE IT THERE MYSELF. THEY NOW TELL ME THEY MAY HAVE A CHANCE LATE TODAY OR PERHAPS NEXT WEEK JUST TO LOOK AT IT. I HAVE TO CALL THEM EVERY DAY, THEY WILL NOT CALL ME.

  

  Business Response

  Date: 01/10/2025

  We appreciate the feedback and tried to help, but can no longer work on this vehicle. Customer tried replacing the battery on his own and it didnt work. The vehicle appears to have several issues, but based on the way he has spoken to our employees, social media, and age/mileage of the vehicle we are no longer going to work on this vehicle.
  
  Timeline:
  He replaced a battery that he bought elsewhere day after Christmas.
  Contacted us on the 6th, because the car was dead in the garage. We recommended A1 lock service to come get into the car and get it jumped to drive to the dealership.
  We took the car in without an appointment to try and work it into the schedule. Two days later he gets a little rough on the phone with our secretary. Our service advisor and service manager spoke to him to let him know we will try and get his vehicle in as soon as possible.
  Jan 10th he starts complaining on our online chat tool and BBB. We did have the car in the shop today charging because it was still dead, but removed it from the charger and parked it outside for him to come get. We waived the bill and are going our separate ways.

  Customer Answer

  Date: 01/16/2025

  
  Complaint: ********
  
  I am rejecting this response because:  They have mischaracterized the discussion of Wednesday 1/8/25.  I was told that they could not work on the vehicle as they were locked out of it.  They said this was my problem.  I advised I drove the vehicle in there, into the service write up area, on Monday, and advised them at the time that there was an apparent electrical issue.  They decided to lock the car, not me.  They wanted me to arrange and pay for the same.  I refused, as this was an issue they created, knowingly.  They called back anther time, asking if they could use an outside service to enter the vehicle.  They advised that the door frame "movement" could break the glass, for which I would be responsible.  Again, I said no, they could use the locksmith THEY provided me with on Monday, who does not use the balloon method, he uses the lock.  I even told them that he charged me $150 plus tax, reasonable.  They said their usual referral is less but would see what they could do.  I believe this caused the delays again, unnecessarily, and it was a continual chase to get communication.

  Another garage resolved the issue in about 1.5 hours.  No towing.  No locksmith.

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/16/2025

  We appreciate the feedback, and are glad you got the vehicle fixed. Unfortunately, you have serviced the vehicle at other shops prior to coming here, changed a battery on your own, and the vehicle appears to have more than just electrical issues. You were abrasive with the staff, and at this point, we will not work on this vehicle going forward. 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sold me a 2018 Jeep compass trailhawk with a supposed 1 year dealer warranty. I began having transmission issues 2 months after purchase. When I called for repair I was told my warranty expired. Now I am out a new vehicle!Honor your word and fix my jeep!

  

  Business Response

  Date: 01/10/2025

  He bought a vehicle from us in October 2024 and declined to buy an extended warranty. He was provided a 3 month/3,000 mile warranty. He talked to his salesperson after the purchase and never brought up any issues with the car. The vehicle is now outside of warranty. Attached is his paperwork showing the menu that he did not agree to any protection and demanded to be under $300.00 per month ($150 below his payment with protection) and the 3/3 Limited VSC.

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was experiencing four-wheel-drive issues which made my car on drivable we had to drive 10 mph just to get to the dealership which is about 30 minutes away from my home. I am eight months pregnant and can go into labor at any time Christmas has passed and we are still without a car and its been over two weeks. We have paid the Car Note as well as paid for a rental car because the dealership refuses to answer any calls from both myself, my husband and I are insurance company as well as enterprise rental car, which we all have documented receipts and call logs. I was not able to spend time with family because we did not have a car for the holiday. Only my husbands work vehicle which he cannot drive as a personal vehicle. I called and asked can we have a loaner they said they cannot provide a loaner, and that I should just drive a car that is on drivable. The technician said we can still drive it knowing that it is winter time the roads are hazardous and we were only able to drive 10 mph awesome my neighbor who has worked at jeep for over 40 years said this car should not be on the road. We had to pay over $200 for a rental car because our insurance only allowed us five days to have a car and we had to return it so now I have no car and no rental car and I can go into labor at any time. The sales *** was very disrespectful. She pretty much told me that the part was on back order and theres nothing that we can do. She didnt even give us a *** or any options to get a loaner car at the dealership which in the past I have gotten when I had issues with my previous jeep. I feel as if we are being racially profiled and thats why they do not want to assist us which we have never been late on any payments. Our credit is good and Weve never had any issues at all. It is very unprofessional that they did not answer the phone or try to contact us or email us back the lady on the phone when I talk to her today hung up on me and has not called back

  

  Business Response

  Date: 12/30/2024

  Our service manager spoke to her husband on Friday in the waiting room and informed him the part is on back order and we do not have an ETA, but we could provide them with transportation on 12/30 (today) knowing we had loaners coming back. Her husband did mention the issue with not being able to get through to anyone and gave the phone numbers he was trying to reach so our service manager could look into that and apologized. The husband thanked our service manager and they will be in today for a loaner.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22737802
  
  I am rejecting this response because:  I still don't have my vehicle back and have not been provided an ETA on it.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/10/2025

  We finally have an ETA of 2/24/2025 for the *** to arrive. Our service manager sent a text message to the customer just now with that information. They have been provided a loaner vehicle per previous response. 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22737802
  
  I am rejecting this response because: 

   

  they are now saying it will be another month and a half before I get my car back and I am supposed to have my baby around that time and we are paying a car note for a car that we do not have currently. And on top of that the service manager that I talked to did not apologize and Im not sure what was said to my husband but I am the one that was disrespected not him as it is my car. Also, we havent heard anything since they gave us the loaner until we sent out a notice today that we were dissatisfied from the BBB. They are still not following up and letting us know anything. A text message is not a personal conversation. I would like to know whats going on.  This is ridiculous. I have been without my car now for two months and now they are saying another month just to get the part not telling us when my car will be fixed.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2011 jeep wrangler from them. They said they performed a proper inspection and it was safe and road worthy, after buying it and driving it for about 2 hours it started death wobbling and and the abs light and traction lights came on. It took 2 weeks of fighting them and nearly wrecking the vehicle cause it's our only vehicle. After 2 weeks they finally agreed to look at it and stated they "they never should of sold it, its not road worthy or safe." And agreed to fix the problems free of charge. They replaced some parts and fixed one issues then told me it was good they said it passed inspectiong again. I got there to pick it up and there was still problems and I informed them the speedometer was off aswell by a good amount and they said they'd fix it. They then sent it to their jeep dealership cause they said they didn't have the proper tools to diagnose it. Then after more time they fixed the abs and traction lights but now the speedometer is still off by enough i could get a ticket and they told me they'd get ahold of their sales department and call me back and I haven't heard anything since

  

  Business Response

  Date: 10/11/2024

  The customer purchased his 2011 Jeep Wrangler AS-IS with over 96k miles on it and signed all necessary paperwork acknowledging his purchase. We did fix some of his issues, out of good faith, because we want to take care of our customers. All vehicles are fully inspected before being placed on our lot and like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. We feel we went above and beyond to make this right for him.

  Attached are the forms customer signed at the time of purchase and also the service orders of the repairs we did to his Jeep.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware, This dealership charged me almost two thousand dollars to cancel a bogus 3rd party service contract that was presented as an OEM warranty extension. This was discovered after receiving a notice from Dodge about an extended warranty they had no record of.

  

  Business Response

  Date: 07/30/2024

  Everything has been canceled and refunded.

  Customer Answer

  Date: 08/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 08/06/2024

  Everything has been canceled and refunded.

  Customer Answer

  Date: 08/08/2024

  
  Complaint: ********
  
  I am rejecting this response as this company is still charging me almost $2,000.00 to cancel these bogus service contracts.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2025 Dodge Ram on April 29th and the check engine light came on the very next morning on my way to work and then went off and was told by Yark if it happened again to bring it in for service a few days later on May 3rd it came back on so I drove it to the dealership and they have had it ever since it’s been almost 60 days they told me they were” checking censors” for 4 weeks at which point I told them I wasn’t waiting any longer that something else needed to be done, they told me that they were at the mercy of Dodge engineers and they had tried everything and gave me a number to start a claim , I did that and it has been another 4 weeks and the dealership is now telling me they now need to tear the engine apart after they told me 4 weeks ago to start a claim to get the vehicle replaced . I received another phone call today from the claims dept. saying they are just now starting the process to get the truck repaired and apparently needs new cams they have told me so Ive given up trying to figure out who is telling the truth . So now I have just made my 2nd payment on a $72,000 truck that I had for 4 days . I should not be obligated to still honor this lease or be forced to drive a new 2025 truck that will have a rebuilt engine .

  

  Business Response

  Date: 07/02/2024

  This vehicle came in with a check engine light and a rough idle concern with only 213 miles on it. We had to work with the Stellantis technician team (STAR) to get information on this new engine. After going back and forth, trying different things, they suggested we finally were authorized to order a cam shaft and exhaust phaser. These are currently on back order with no ETA. We have provided the customer with transportation the entire time, and have given the Stellantis customer care agent and the Stellantis rep all of his information, for a possible buy back. The service department will continue with repairs as soon as we get the parts.

  Customer Answer

  Date: 07/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have been going back and forth with the dealership for 2 months , I currently have $ 11,300 dollars invested in a truck I was able to drive for 4 days and as they stated in their reply they have no ETA on the ordered parts so I’m just supposed to wait what 3 months , 6 months? And  I shouldn’t have to accept a rebuilt engine on a brand new $72,000 truck .I am currently in contact with an Ohio lemon law attorney and was told I have more than enough cause to be let out of this lease and receive a full refund . 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/11/2024

  Customer came in last Friday and spoke to our service manager and got him some information he was looking for to give to his lemon law attorney. Our service manager told him the dealership was on his side and we would help in anyway we could with the buy back process from Stellantis. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During November 2023 Yark Subaru caused $4460.17 worth of damage to my ceramic coating when washing my car after an oil change. It was documented I denied the car wash for this very reason, but they ignored the service sheet. They took zero responsibility for their negligence and I was forced to go through my insurance to correct their failure. They flat out refused to pay if my original detailer fixed the damage. They would only cover the repair if their 3rd party detailer down the road was assigned. This 3rd party detailer informed Yark these scratches were from "filler" being washed out. Sadly, this isn't how ceramic coating works and is a huge red flag. This was an Opti-Coat Pro3 coating that cost over $3,000 to apply. It was done by one of the best detailers in Ohio. Between their dishonest 3rd party detailer and the professional I used, this resolution was hardly acceptable. I am requesting they cover my $500 insurance deductible

  

  Business Response

  Date: 06/11/2024

  We acknowledged that the vehicle was washed and asked for the customer to come in to look at his vehicle, at that time we did apologize that this happened and took him and the vehicle down to our ceramic coating install specialist to look at the vehicle, who also works with the brand of ceramic coating the customer had originally installed. We set up a time for him to return over his break back in December to fix the vehicle at no cost to him. At that time, we would have taken care of the issue as promised. Out of good faith for the customer, we will be sending a check for the amount he is requesting. 

  Customer Answer

  Date: 06/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Please have Yark Auto mail the check to:

  
  ***** ********
  *** ******* *** *** ***
  ********, **** *****
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2023 I delivered my 2022 Jeep Grand Cherokee L Limited to Yark Collision at 6111 Fantasy Dr Toledo Ohio 43615 to have my roof replaced because during a tornado a tree limb fell on the back end of my Jeep. March I was told to pick up my Jeep because it was finished. Upon arrival I saw there was white paint on my Jeep, along with other scratches especially to the door handle. There were gauges and also paint on the inside of my Jeep. The inside molding got damaged there was some type of goo all over my console where my shifter is located. There was also a hole in my left Rear passenger door well. Scratches all over molding and paint. I have pictures to document everything. I sent them to my insurance company and they issued me the check for the roof and instructed me to hold the check until they fixed what they damaged. Well they fixed most of everything(still some fine scratches in the paint but I was willing to overlook that. So when I picked it up the 2nd time I noticed there was paint still on my radio screen(infotainment center) so Nick(the representative I was dealing with) tried to use window cleaner to get it off but it wouldn't come off. So he took the Jeep around back to do something else. When he returned the Jeep was running(screen was on) but the paint was gone. I gave them the $11,000 check I was instructed to hold and left. Got home turned the vehicle off, the screen goes black and I see a big scratch on the screen, I call my wife she gets on the passenger side and notices two dents on the top of the screen. I made the shop aware and they said they would get back with me. Well they tried to get my insurance company to cover it so Allstate reached out to me and I told them that was not damage from the tree it got damaged when they replaced the roof. Well they said that the insurance company denied the claim and I'll have to take it up with them. Yark damaged my screen, Yark needs to replace my screen.

  

  Business Response

  Date: 05/23/2024

  The issues in the attached photos had been taken care of prior to this complaint. The customer emailed on Monday informing us his radio screen was scratched. We submitted the info to his insurance company and they declined the supplement. As a will of good faith, we have contacted the customer and have the radio screen part ordered.