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Business Profile

Hearing Assistive Devices

Beltone Hearing Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Beltone Hearing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beltone Hearing Center has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/25/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly requested in writing or an occasional phone call to have the frequent marketing mailings from Beltone to stop once and for all. I believe at one point in North Olmsted, OH I hand delivered a request to stop mailings years ago. They have continued to send their marketing mailings and have followed me to Toledo from Rocky River where I previously lived. I am to the point where I am seeking assistance from BBB to stop this. It feels like harassment now. Recently I returned another mailing with another pleading message to remove my address from their mailing list and stop these frequent mailings which come almost every week. I am including a copy of the one received today. Obviously, they are ignoring all of my requests to stop these mailings. All I want is for them to cease and desist from all further marketing mailings and contact with me as it is unsolicited and considered harassment now. Thank you.

      Business Response

      Date: 06/13/2022

      [BBB transcription; see file]

      Our goal at Beltone is to improve the hearing health of all our patients, so they can thrive and take part in communicating with their family and friends on-a-daily basis.

      We are sorry to hear that Ms. ***** is upset about receiving an advertising piece on the mail from our Beltone Team. I will be more than happy to remove her name from future mailings. Please keep in mind that future mail pieces from Beltone have already been printed and are sitting at the post office for distribution. The amount of time needed to remove Ms. ***** name may take between 6-8 weeks to be totally purged from the system.

       

      (view file for the rest of the business response)

      Customer Answer

      Date: 06/14/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please provide Beltone with my attached letter in reply to their message as well. 

      Sincerely,

      ******** *****

    Beltone Hearing Center is BBB Accredited.

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