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Business Profile

Halls

Over The Top Occasions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented this hall for a 13th birthday party. It sat 300 people. We paid for the hall and decorations for 100 people. The party was to take place on 4/13/24 at the owner's *************** location. We were informed on Thursday 4/11/24 that there was a sewage back up at the Owner's location and she would keep us up to date on if there would be a venue change. On Friday 4/12/23 we were notified of a venue change. The new venue was a bar not even 1/2 the size and cleanliness of the original location. We had a huge 360 machine that we ordered that took up half the space (it would of fit nicely at original location) and we had 100 guest. The new location sat 75 people in tight quarters. We had to change our menu and activities due to smaller venue size. The owner offered a ****** refund and we said we'd discuss it after the party. We set up a times and days to talk to the owner and she has not answered the phone or returned our messages. There is absolutely no comparison between the beautiful original location and the venue she switched us too. We paid $1953 and asked for $900 back. We were supposed to explain our reasoning with her but she has continued to evade us. We've attached the size of what we were expecting as we had 100 people a huge 360 machine (inflatable one) a dj, and requested room for dancing. Also pictured is what we received. Quite frankly we should get 1/2 the money as we had not even half the space. We settled for $900. Our guest weren't comfortable, as we were sitting on top of each other. The situation was not the owner's fault but for us to pay anything over $1000 for that location and decorations is ridiculous let alone the $1953 I already paid.

Over The Top Occasions is NOT a BBB Accredited Business.

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