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Business Profile

Computer Repair

Computer Gophers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I delivered my iPad to Computer Gophers on Jan. 10, 2024 for service to repair a crack in the screen. After about two weeks, I received a telephone call from Computer Gophers informing me that they had broken an electronic component during the service of my iPad. The plan was to order the component and then finish the repair of my iPad. I have made several follow up telephone calls. My most recent two attempts have not resulted in a return call. I have waited almost seven months for this repair and I now have a much reduced hope that Computer Gophers will complete the re[pair. Please alert Computer Gophers of my concern and apply pressure on them to complete the repair of my iPad. Thank you very much for your attention to this matter.

    Business Response

    Date: 08/29/2024

    We are still waiting on the part to come in.

    Customer Answer

    Date: 08/29/2024


    Complaint: ********

    I am rejecting this response because: While I do appreciate the telephone call on August 24, 2024, I question the lack of any tracking number.  Every shipment in my experience, including shipments from China has a tracking number attached to it.

    Sincerely,

    ***** ******

Computer Gophers is NOT a BBB Accredited Business.

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