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Business Profile

Building Materials

Decorative Panels International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/18/23 we bought paneling from Lowe’s in Livingston to go into enclosed garage. August 25th ***** ******* our contractor began installing. September 5th we noticed paneling warping. Contacted business September 11th. Business sent claim forms. I returned them to business. 10/11/23 DPI denied claim.

    Business Response

    Date: 11/14/2023

    DPI's investigation as a result of information obtained from the consumer indicated that there were the following facts:

    1.  Product was installed in a non-climate controlled environment (garage).  No climate control other than fans in the garage and no control of humidity.

    2.  DPI paneling products are composite wood and require space to move.  Installing paneling tight prevents normal expansion between panels and expansion at the floor and ceiling.  Photos show no spacing allowed during installation.  

    3.  Humidity in Nacogdoches, TX on August 25, 2023 was in excess of 100 degrees F and greater that 60% relative humidity.  There was no indication of prior conditioning the wood panels for 24 - 48 hours in the garage prior to installation.

    4.  The Lowes Store is climate controlled and the wood based panels were installed in an non-climate controlled environment where the change in air moisture (humidity) effected the wood panels causing expansion.

    This claim was denied as a result of improper conditioning, lack of proper spacing and installation in a non-climate controlled environment.

    Customer Answer

    Date: 11/14/2023


    Complaint: ********

    I am rejecting this response because:

    the paneling that was NOT HUNG warped also.  I am not home to video the warped unhung paneling but will update BBB when I return home  


    Sincerely,

    ******** ******

Decorative Panels International, Inc. is NOT a BBB Accredited Business.

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