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Business Profile

Bank

Union Savings Bank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Union Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Union Savings Bank has 52 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Mel L

      Date: 12/17/2024

      Hello! I wanted to express how disappointed frustrated and angry I am with my experience with USB. we initially came to Neil because we had a horrible experience with a previous lender, and Neil reassured us that he would help us out and take care of us. At first Neil was very helpful and very responsive but once he figured out that he had messed things up he would go days with no response. And when he would respond he would tell us the same thing and was very rude. He even went as far as asking why were we packed. That we only had a pre approval. Like what, we are days away from our closing date, the title company is ready to close, and our file was with underwriting. Why would we not be ready to move and be packed? That really made me feel some type of way by him saying that. After submitting the paper work to underwriting he claimed that an unexpected item popped up. Which was not a new account and other lenders have seen that account and have brought to our attention. Then he said that the car was a factor which he told us to refinance during this process. And we did. Because of refinancing the car his credit score took a huge hit because he sent us to three credit unions before getting an approval on the interest rate he was requesting us to get. Now we have to wait a few months for his credit score to go up to start this process all over again. This is extremely frustrating and embarrassing to say the least with the realtors title company and everyone else involved. We were so close to closing that we gave notice to our apartment complex. And we were all packed and ready to move. OUR CLOSING DATE WAS two DAYs AWAY AND WE JUST NOW GOT NOTICE THAT THIS WAS NOT A GO. THAT WE COULD NOT CLOSE ON THIS HOUSE because of his credit score, which took a hit because of refinancing his car, running his credit with multiple lenders, which we were told to do by Neil. I truly can not believe this happened to us. This experience has given me depression and anxiety.

    • Sarah M

      Date: 10/02/2023

      Amazing!!!! **** def use them if I need to again ******* the president of this bank goes above and beyond!!!!! If I could give 10 stars I def would!

    • Stephanie M

      Date: 05/03/2022

      I cannot stress enough to stay away from this bank at all costs. They misinform the mortgage applicant, and honestly have questionable ethics. My husband was working with Johnny C******. This transaction for a construction loan literally started in December of 2021. After leading us around, insisting on unnecessary money down, three months later the VP “decided” not to approve the loan because she felt the house was too expensive. When I went to question what the issue was, I was told by Johnny he couldn’t disclose any information because I wasn’t on the loan. Ummm my name is on the ten acres ( that by the way was loan free), meaning he either doesn’t know what he is doing, or participating in non-ethical and potentially illegal activities. We ended up speaking with TWO other banks who had absolutely NO issue in issuing a construction loan for our new home. We literally competed the loan, and signed in THREE WEEKS with a more reputable bank. Union Savings needs to be investigated, and put out of business. Johnny C****** needs to be fired, as well as this VP. He wouldn’t give me her name. So what do you have to hide?

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