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Business Profile

Short Term Rentals

Airriva, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Reviews

Customer Review Ratings

3.5

Average of 16 Customer Reviews

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Review Details

  • Craig R

    Date: 02/25/2024

    I booked a reservation in September 2023 for a two night stay April 7-9 at a property in Sandusky OH. The reason for booking was to view the Solar Eclipse on April 8; an extremely high demand event for any booking. Booking was paid in full in September per the Airriva booking process. On February 8, 2024 I went back to my reservation link to refresh my memory on the property and the reservation link did not work. I go to the Airriva site and could not find any rental properties listed in Sandusky. I emailed Airriva guest services immediately, who first completely missed the point that I had made/paid for a reservation; and then told me they no longer managed the property. I had to then prompt them to who now had the property (Airriva could not confirm whether my reservation was transferred) and inquire about my paid reservation. No surprise the new company quickly replied they had no record of my reservation from Airriva and I would need to follow-up with Airriva for any refund of monies paid. Apparently Airriva had no intention of letting me know of my reservation cancellation nor proactively refunding the full amount I paid had I not stumbled across it myself. Thankfully this occurred before we had started any travel to Ohio. It took almost another week with multiple emails sent by me to finally get the credit issued back to my credit card. Needless to say there is no availability of properties anywhere for April 8 eclipse so getting my money back was great, but not only did Airriva’s actions cancel this particular reservation it also now killed the trip to view the Eclipse for us and the other couple traveling with us. My recommendation to other travelers would be to never, ever use this company based on my experience.

  • Marcus H

    Date: 11/28/2023

    Booked a reservation for May in Louisville back in early May. They just canceled my reservation then relisted it at more than 10 times the rate at which I booked it!! This listing should be blocked

  • Abbey W

    Date: 10/06/2023

    Our stay was a great experience! The room was clean and comfortable. In a quiet area that felt safe. Easy checkin and check out. Will definitely be recommending to a friend.

  • Anthony C

    Date: 10/06/2023

    Our stay was very enjoyable! Easy check in/ check out with an amazing and clean space. Great overall experience. Would definitely recommend

  • Emi K

    Date: 09/15/2023

    Had such an amazing time at this location! the open windows and layout of the building was so beautiful! Will def recommend to my friends! Thank you so much again!

  • Sharon A

    Date: 06/23/2023

    I called Airriva to find out rates which they gave to me but I never booked or confirmed any reservation. I have an email from them that states that I am due a refund but I cannot get anyone to respond to me. They said that they refunded it but then they reversed the charges of $400+ and charged my account again. Here are the emails that are between me and Airriva: "****** H Nov 29, 2022, 6:04?PM Good evening Ms. *******, My apologies for the delayed response. Upon checking your reservation I see that you did not sign anything to confirm your reservation. ****** H Dec 19, 2022, 7:16?AM to me Good morning Ms. A, I'm sorry I did not respond to your email on the 17th as I was off. Upon checking your reservation. We show the account was refunded on May 25. If you would like to dispute the charge to your credit card, you can. We did refund you due to you not signing the rental agreement and staying with us. Regards, ****** H GE Manager AIRRIVA ****** A Jan 10, 2023, 3:01?PM to ****** ******, I don't see the refund on my statement. Could you provide more information? Thanks, ****** A May 8, 2023, 9:23?PM to ****** ******, Please send me a copy of where this charge was refunded on May 25, 2022. Thank you, ****** A" To date, I have not received any response from Airriva nor have I received a refund of $400+. I will never contact them or refer them to anyone.

  • Nik D

    Date: 04/09/2023

    Nik D

    Date: 04/09/2023

    WARNING: DO NOT BOOK WITH THIS COMPANY. Based on our experience, I truly believe that this company's management discriminates against ***** customers by cancelling their reservations last minute and refusing to refund erroneous charges. They are also thieves. We booked a reservation with them and had to cancel one hour after booking due to unforeseen circumstances. They refused to refund the cost of the stay which is understandable but also refused to refund the cleaning fee. This is wrong because we never checked in and no cleaning services were required. Save your money and book with a company with morals and decency, not these thieves.*

    Airriva, LLC

    Date: 04/10/2023

    Dear Nik D'Agostino, Thank you for reaching out to us regarding your reservation with Airriva. We understand that you had to cancel your reservation at the last minute and you were hoping to receive a refund for the amount paid. However, we regret to inform you that as per our cancellation policy, you are not eligible for a refund. At Airriva, we strive to maintain fairness and consistency for all of our guests, which is why we have a cancellation policy in place. This policy helps us ensure that our properties are available for guests who have confirmed reservations and helps us minimize last-minute cancellations, which can be inconvenient for both the guests and the property owners. While we understand that unexpected circumstances may arise, we are unable to make exceptions to our policy in this case. We apologize for any inconvenience this may cause you and hope that you understand our position. Thank you for your understanding.

  • Jacob B

    Date: 04/06/2023

    Jacob B

    Date: 04/06/2023

    Awesome customer service. Awesome apartments. Amazing amenities Spotlessly clean. Will definitely stay with them again.

    Airriva, LLC

    Date: 04/10/2023

    Thank you for your review, *****! We are thrilled to hear that you had such a positive experience with our customer experience and amenities. It is our goal to provide our guests with the highest level of comfort and cleanliness, and we're glad to hear that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon!

  • Audrene H.

    Date: 01/18/2023

    This was my third stay with Airriva and although they were all very different locations, I have had great stays with this group. Each time I have called to ask about anything from parking or working the door locks, the people answering the phones have been super polite and helpful, also the beds have been comfortable in each location and that is important to me. Their prices are very reasonable. I had fun at the Cleveland Ohio location because they have this yummy coffee shop inside the hotel called the Green Goat. It was nice to be able to walk down inside to grab a bite to eat without going outside.

  • Katie W

    Date: 01/17/2023

    I've stayed with Airriva a handful of times, and it's always been an awesome experience! The host team is super friendly and accommodating and the places have everything you need and have all been in an easy, central location.

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