Complaints

This profile includes complaints for Holmes Rental Station, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Holmes Rental Station, Inc. has 2 locations, listed below.

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  Holmes Rental Station, Inc.

  1298 State Route 39 NW Sugarcreek, OH 44681-7814

  
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  Holmes Rental Station, Inc.

  1492 S Washington St Millersburg, OH 44654-9454

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a mini excavator from Holmes rental , on September the 15th they delivered it to my address. The rental agreement was for 494.36 and I used my debit card to pay for it. While the person I was speaking with at the rental store was getting my card processed he told me that If I didn't have a way to refuel the equipment that they would do it and charge my card for the fuel, I didn't have a problem with that but he failed to mention the they would charge me almost double the amount for fuel. I was charged 80.00$ for 10 gallons of fuel. I called and spoke to the manager but he wasn't willing to be reasonable. I told him I would gladly pay what fuel is at the pump and knowing they have bulk fuel hauled in at a discounted price 8$ a gallon is unreasonable in my opinion. The manager offered no solution to my problem. While I had the manager on the phone I asked him to cancel the other piece of equipment I had scheduled to rent on October the 7th. He did so and that was the end of our conversation

  Business Response

  Date: 10/25/2023

  This is a very standard rate for Fuel in our industry and many companies charging at even higher rates. We are not a “Fueling Station” and our preference is for our equipment to be returned full of fuel but when it is not returned full we have to have storage for fuel & someone available to fuel the equipment so it is much more costly then to go to a Fuel Station. I am sorry it wasn’t better clarified with you what our current rates are for fuel and hope to work with you in the future again and you are welcome to return equipment full of fuel to eliminate any additional fuel charges. When you pay the “Rate” that is at the station that would be helpful and takes your time, but when you want to return equipment without fueling it “Convivence” does come with a price.