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Business Profile

Digital Media

Vooks Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vooks Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vooks Inc has 2 locations, listed below.

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    • Vooks Inc

      null Stow, OH 44224-5158

    • Vooks Inc

      PO Box 6449 Beaverton, OR 97007-0449

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vooks website promotes gifting a membership, so I purchased a year's membership on April 6, and gifted it to my daughter-in-law's email address for my 6-year old autistic grandson for his birthday. Login credentials should have been sent to *************************** Because it was a gift, I was not sent any login credentials, but my d-i-l hasn't received any either. My credit card payment was processed. I've emailed ****************************** a few times, but have not received a response. I continue to receive emails promoting Vooks, but no replies to my emails, and no login credentials. On the Vooks.com website, there's no phone number to call, just the email address: ******************************. I'm not asking for a refund, but for the membership information to be sent to my d-i-l, and for the year-long membership to begin when she's able to log in.

      Customer Answer

      Date: 04/25/2024

      Thank you so much for your help.

      ***************************, Customer Experience Specialist with **************************, emailed me and my daughter-in-law with an address to click on and a code to enter, but neither of us were able to log in. My d-i-l received this message: "The coupon you are trying to apply is not available at this time. Please try again later." I received this message: "Invalid login credentials or account does not exist." I emailed Vooks last night to let them know we still are unable to log in, but I've not yet heard back from them.

      Business Response

      Date: 04/26/2024

      To whom it may concern,

      On April 26, 2024, Vooks customer service received an email from ***********************************. The attached document shows the only email conversation that we had with ******. She states that she sent several emails, but our system shows that this is the only email from this customer.

      In her email, ****** stated that she purchased a gift subscription from our company that was to be sent to her grandson, and that her daughter in law never received the email containing login information (she gave us the email address it should have gone to).

      On that same day, Vooks customer service responded saying that we looked up her purchase, and ****** had entered a different email at checkout, so the gift went to the wrong person. We supplied her with a code to use to redeem the gifted subscription as well as a website link to use to redeem it. 

      Our team mistakenly sent the wrong link, and when ****** pointed that out, we responded with an apology and the correct link within one day. At that time, we thought the issue was resolved. 

      When we received this complaint, we also offered to fully refund the customer. 

      Thank you,

      ***********************

       

      Customer Answer

      Date: 04/26/2024

      The issue with Vooks has been resolved. Thank you so much for your help!

      Customer Answer

      Date: 04/30/2024

      Thank you again for your help! Vooks has asked me to retract the complaint, and I'm happy to do that with hopes they will more quickly fulfill purchases in the future, and be more available to help customers with product issues.

    Vooks Inc is NOT a BBB Accredited Business.

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