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Business Profile

Audio Visual Equipment

Audio Technica US
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Audio Technica US's headquarters and its corporate-owned locations. To view all corporate locations, see

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Audio Technica US has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      been calling customer service on phone all i get is voice mail no return call at all i like to get some help but frustrated i keep getting transferred and voice mail on support line I'm a home user also i got a lp120x usb need some help with to get it fixed im getting no were fast its as if i leave voice mail canrt get a hold if support at all i know busy with other but at least have someone call back when leave voice mail really not trusting in product of you guys feel like you just let us buy it and leave us hang for support

      Business Response

      Date: 03/26/2025

      Received 3:50pm EST on 3/26/2025. Sent the information to the department manager at 3:55 on the same day. Currently under investigation. Will update accordingly. 

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Can close and let company know it's closed

      Business Response

      Date: 03/27/2025

      Please see attached summary of events. Email evidence can be provided, if requested. Issue was solved end of day 3/26 prior to BBB complaint notification - sent customer a new stylus covered under warranty (at no cost).

    • Initial Complaint

      Date:06/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased an Audio-Techinca turntable from Amazon on 2/24/24. The turntable stopped working around mid-May, so I reached out to Audio-Technica. We tried a few things to troubleshoot the problem, but they did not work. After speaking to the service department supervisor about how purchasing their product brand new should not break in less than 3 months. He said they would send me a brand new turntable as soon as a shipped mine back. They provided me with a return label and I had the purchase the shipping materials to return their broken product. *********************, the assistant service manager told me that he confirmed with his supervisor that the turntable would be replaced with a brand new one, so I shipped it back. I received their shipment back 5-6 days later and it was the original broken turntable that I had sent them. They repaired it and shipped it back. I emailed them asking why they sent me the original one back and not a new one that they said they would, but it was on a Friday so I didnt expect to hear back on the same day. I went to set up the turntable the next day and it still does not work, in a completely different way now. I am now holding onto a broken turntable for 2 weeks that does not work after buying it brand new and it working for less than 3 months.

      Business Response

      Date: 07/24/2024

      Hello,  

      Our ****************** was actively working with ****************** in June to assist him in his warrantee issue.  A brand new turntable was shipped to him on 6/28/2024. The serial number for the new turntable is *********.  The serial number on his original turntable that he had an issue with was *********. Since shipping his new turntable, we have not had any further correspondence with him. We assume everything is working properly and that he is satisficed with the solution. 

      If he has any further issues that needs address we would be happy to further assist him. 

      Sincerely,

      Audio-Technica U.S., Inc. 

    Audio Technica US is BBB Accredited.

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