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Business Profile

Septic Tank Cleaning

John's Reliable Septic, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for John's Reliable Septic, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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John's Reliable Septic, LLC has 2 locations, listed below.

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    • John's Reliable Septic, LLC

      306 Belleaire Ave Springfield, OH 45503-4831

      BBB accredited business seal

    • John's Reliable Septic, LLC

      8710 S Charleston Pike South Charleston, OH 45368-9737

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a brand new septic system installed in April 2021. Issues outside of the companys control such as weather, getting township approval, then finding limestone which delayed and doubled the cost made this a painful process to begin with. After the tank was installed I sent photos in june of large holes that had caved in around the tank. Company was responsive but continously tells me they will do something but never follow through. I had to email them 10 times each time being told they would come out that weekend or the next week or the next. Finally since the holes were about 5 feet deep and easy a person or my pets could get injured I asked about having the dirt delivered and I would fill in the holes myself. Multiple emails and phone calls later the dirt is delivered 3 months after originally requested. During this interaction I was told I would be refunded $500 for doing the labor myself. I was frustrated it took this long but felt like he was attempting to make amends which I appreciated. Except the $500 was never followed through on and again I got the run around of it will be dropped by next week or this weekend. I offered the option of mailing me a check which was not done either. Last response I recieved was in August. I would just like to be done with this whole ordeal and feel I have been extremely patient. I like to support local businesses but this is not the service I expect. I would just like to recieve the $500 that I was told I would recieve for doing the manual work of filling the holes around my septic tank myself.

      Business Response

      Date: 02/10/2023

      Business called BBB with there response.

      We will be mailing out a $500 check today. We will send it by certified mail.

      Customer Answer

      Date: 02/11/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    John's Reliable Septic, LLC is BBB Accredited.

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