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Business Profile

Hearing Assistive Devices

Earzlink Hearing Care, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Earzlink Hearing Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Earzlink Hearing Care, LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received your invoice #******. I was told by Earzlink Hearing Care. There would be no charge to me. My insurance covered the hearing aids fully. While I was out of state. I received a phone call from one of your associates. Asking me to authorize two hundred dollars. I did not authorize the two hundred dollars. I told the associate. I was out of state. I did not know when I was returning. I did not want to use up the time. I have to try out the hearing aids. I would contact them when I returned. Therefore I did not give my approval for anything.

      Business Response

      Date: 08/02/2023

      Good morning *******,

      Thank you for following up on this unresolved matter. After looking into this situation it has been determined that the practitioner mistakenly entered the wrong product information into the managed care portal. When our patient care coordinator saw that the order was being held up due to an outstanding balance of $200.00 she reached out to the patient to discuss her order. The Patient could not find her current hearing aid so she said that she would call back. After learing of our mistake, our staff tried to explain that there was an option that was fully covered. But the patient was not able to understand over the phone.

      We are happy to order the product that was originally discussed so that the patient can be fitted at no cost to her if she is willing to let us assist her. 

      We are truly sorry for the error and all the inconvenience this has caused. 

      Respectfully,

      ******* * *****
      Owner Earzlink Hearing Care 

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