Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm paying for trash service they are refusing to pick up both cans I even asked the guy emptying the cans empty the other can he would not I had a hundred $50 can with wheels completely split in half where they were throwing my trash cans they leave trash all on the roadside I went to the company try to resolve it within the company lady got rude I did replace my one trash can that was destroyed it was a actual tub that had the wheels with a regular flat trash can with no wheels
Business Response
Date: 03/25/2025
The customer did come to our office. She was supposed to send me a video of the alleged incident, which to this date I have not received. Our driver/loaders picked up around 3:00 AM the Friday she had in question. She said they came by around 5:00-5:30. I would like to see the video to confirm it was indeed our company. There are 5 or 6 other companies that run in her area. Also, the driver stated when they were there, the only can that was out was our 96 gallon trash can. I did ask her several times to lower her voice and tried to discuss the situation. She went on to tell me she was gonna contact the Attorney Generals Office, whom she supposedly works for, and file a complaint. I also asked her several times to lower her voice. If she indeed has the video, I would be more than glad to take a look and go from there. She did mention a can being busted. As far as paying $150.00 for it I would like to see a receipt. I'm not sure how old the can was, but normal wear and tear comes into play as well. Again, I will be willing to look at the video and see what I can determine. Let me know if you need any additional information.
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