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Business Profile

Garbage Removal

CJ's Refuse Hauling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, Today is December 11,2023 and I still haven't received a refund for prepaid service. I paid $65 on July 7,2023.1 started with another company on 8/18/2023 because the trash sat for three days and was very pungent and drawing insects. Apparently November's state of Ohio mandate on refunding customer's money didn't motivate CJ'S to refund my money either. They only picked up my trash 3 times in the 3 months of weekly service they were paid for in advance. I would greatly appreciate a full refund at this time for interest for time_holdingmy money and my inconvenience, of having to send ail of .this information to the BBB since CJ's Refuse Hauling isn't going to refund my money on their own or they would have do ne so by now. They did not provide continuous service. My trash sat fora couple of weeks at a time with CJ's. My previous service was with Vince for years without interruption until they retired. My current service provider hasn't missed any pickups either. Thank you for your attention to this matter. Best regards, Debbie The following is what took place. Message 1: Make check payable to CJ'S Refuse Hauling Mail check to **** *** *** ************ **** ***** Thanks CJ'S ************ Apr 11, 2023 5:38PM Message 2: Thank you for choosing CJ’S Refuse Hauling. Welcome text. 1. Please have your trash out to the curb the night before or by 6:00 a.m. if you are in the county 5 a.m. 2. We offer 1 free bulk pick up item a month. This must be scheduled for pick up with a live representative (no voice/text messsages) in . We do not take any tires, batteries or anything that contains Freon. Any cloth material MUST be completely wrapped in plastic. 3. We celebrate the six major holidays. New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. If the holiday falls Monday through Friday service will be delayed by one day. Weekend holidays will be observed on the weekend and there will be no delay in service. 4. You will be sent an invoice when it is time to pay your next bill. The billing options are to pay by check or money order via mail, call in to pay with credit or debit as we do not store your card information unless you elect automatic withdrawal. We also accept cash app but If you elect to pay with cash app please put account name and address in the notes section to ensure payment is applied to correct account. You have a 15 day grace period to pay your bill. If your payment is received after the 15th your service will stop and you will be charged a $10.00 late fee. Thank you, Owner ***** ******! Apr 17, 2023 8:58AM Message 3) Hello this is CJ'S Refuse Hauling with a friendly reminder that your bill is past due. Please pay by the 15th to avoid a $10 late fee and service interruption. Call ************ to make your payment. Thank you please pay bill by the 15th. Jul 12, 2023 1:17PM Message 4) Me: I paid it a couple days after I got the bill. Jul 12, 2023 1:23PM Message 5) Ok let me check Jul 12, 2023 3:23PM Message 6) Ok let me check Message 7) How did u pay? Jul 12, 2023 3:24PM Message 8) I mailed a check Jul 12, 2023 3:35PM Message 9) Ok we will keep and eye out for it Jul 12, 2023 3:52PM Message 10) Me: It's 9:23 pm on Monday. The trash hasn't been picked up yet. Aug 14, 2023 9:24PM Message 11) Hello leave your trash they are on there if they don't get you tonight they will get you in the morning. Aug 14, 2023 10:05PM Message 12) Me: Okay. Thanks! Aug 15, 5:02AM Message 13) Me: Hi! The trash is still sitting in front of my house and hasn’t been picked up yet. Aug 15, 2023 5:33PM Message 14) Ok leave it they have til 8 pm ran the route different today please be patient their coming Aug 15, 2023 5:34PW| Message 15) Me: Okay thanks j Aug 15, 2023 5:34PM Message 16) Liked “Okay thanks" Aug 15, 2023 5:39PM Message 17) Me: Trash can was still ful Aug 16,202311:13AM this morning. Message 18) Hello I checked the have you not out at 1135 pm I will let the owner know and see how he wants to handle it Thanks Aug 16, 2023 11:13AM Message 19) Hello I checked the have you not out at 1135 pm I will let the owner know and see how he wants to handle it Thanks Aug 16, 202311:14 AM Message 20) Me: What? I don't understand your message. Aug 16, 202311:17AM Message 21) They said your trash was not out at 11:35 pm Aug 16, 2023 11:18AAfl Message 22) Me: I put it out Sunday night. It sat there for a couple of days. When I put the trash can away it is by the driveway/utility pole/end of the fence. Did my trash pickup day change from Monday? Aug 16, 2023 11:20AM Message 23) Me: Which day? Aug 16, 2023 11:25AM Message 24 Me: Today is Wednesday. The can is full and stinks. I am not going to argue with you about it. Please refund my money and I will get a new service next week. Thank you! Aug 16, 2023 11:26AM Message 25) I'm not arguing ma'am Per owner your trash was up by your fence and your not vip so they can't go get it so he not out you at 1135 and as far as a refund you have a bill coming out on 9/15 the office manager will figure out your refund and it usually takes a couple of weeks for a refund thanks have a blessed day Aug 16, 2023 5:39PM Message 26) Me: You are trying to argue with me. You told me trash is to be out Mondays 6am - 8pm when I started service with you. Yesterday you said to leave it until 8 pm. It’s still sitting out there. Now you say they came out on Monday at 11:30 pm. You cashed my check 7/19/23. You only picked up on 7/24, 7/31 & 8/7.1 am not paying for service that I am not getting. I expect a refund of $48.75 or I will turn it over to the BBB. I was nice and patient about it not being picked up. Now you are giving me excuses and a hard time about it Unbelievable! _ Aug 16, 2023 5:39PM Message 27) Ma'am again I will forward it to management and we will refund your money accordingly when we received your check you were paying for 7/1 bill we received it on 7/17 when your bill was due for 7/1! We didn't even charge you a late fee! We had truck issues and we were in your area trying to get your trash and you put your trash back up! Again management will refund you accordingly! I will go ahead and remove you out of the system and start the process of your refund have a blessed night Aug 16, 2023 5:47PM Message 28) Me: You canceled my service. You didn't pick it up. You are trying to charge me for service that you didn't provide. I will turn it over to the BBB and leave you a bad review. Your truck issues were not brought up until now. You keep making excuses and changing pick up times. None of it is my fault. Maybe they went to the wrong house. If they really went out at 11:30 pm to pick it up. It was out there when I went to bed and when I got up the next morning. Aug 16, 2023 5:57PM Message 29) Management will review your account and refund you in 2-3 weeks Aug 16, 2023 8:31PM - Message 30) We will send a refund in the mail! Aug 16, 2023 8:35PM This was exhausting and time consuming to transfer all of this dialogue from text messenges. Thank you

CJ's Refuse Hauling, LLC is NOT a BBB Accredited Business.

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