We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Milk Distributors

The Modern Milkman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Milk Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2024 I started service with The Modern Milkman for delivery of dairy, cheese, eggs, bread, etc. The first time i ordered from this company I didn't even receive my order, it just disappeared because they didn't have my address correct - they didn't have the unit that I lived in. I was issued a credit of $16.20. The second time, it showed up and I was charged $16.20 - fair enough. But I was very displeased as the prices were more expensive than if I didn't use them at all. So I tried contacting the company for 2 weeks, via phone and emails. finally I get a response and they say they will cancel my account. In the interim, I receive another order for $16.20. I had been complaining and complaining via phone and email and no one responded. Then I start seeing $5.95 "service fees" being charged to me even though I didn't place any orders!!! I WANT IT ALL TO STOP. I don't even care if I get my money back (about $23.80) but they have to stop charging me!!! They have not tried to resolve the service fee issue with me because I cannot am unable to contact them by phone or email. Absolutely the worst customer service ever. I have even written their *** ***** ******, we'll see if I get a response. It's the principle, not the money.

    Customer Answer

    Date: 12/30/2024

    I contacted the president of the company at the same time I wrote the BBB. They responded immediately. I had to use Linked In to issue the complaint via email on his person account.

    Once lodged, they immediately ceased deliveries and issued full refunds on both product, membership, and shipping.

    A satisfactory response even if frustrating.

    ****** ***

The Modern Milkman is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.