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Business Profile

Mobile Refrigeration

Storage In Motion
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on dimensions provided to us by Storage-in-Motion, we ordered a brand new 12ft ****** container. What arrived is a container that is four inches narrower (6'4" vs 6'8") than what was promised - this width does not work for our use case. After multiple attempts to contact SiM to rectify the situation, they have taken no responsibility for the erroneous information nor have offered a solution moving forward.

    Business Response

    Date: 07/02/2022

    Thank you for the notification.  The customer, **** ******** was provided the attached factory drawing direct from the factory with exact factory dimensions of the unit he was purchasing, he elected to ignore this data.  Further, upon delivery the unit was "Inspected and Accepted" and it is "Sold As Is" which are both confirmed and acknowledged via signed contract by **** ******* signature.  Going forward, **** ******* has elected to pursue a legal path with this claim, thus there will be no further statements or responses via this forum.  The legal system will address the issue.  Thank you again.

    Customer Answer

    Date: 07/05/2022

     I am rejecting this response because:
    Thank you for your notification.  The Seller, Storage in Motion, provided me with erroneous, false information regarding the interior dimensions of the 12' ****** ****** Container.  A basic schematic - with no English language nor guidance - was provided to me; however, this schematic detailed only one part of the overall unit.  As such, I was entirely reliant on the overall dimensions of the assembled box, as provided to me by the seller and what I believed to be accurate and true.  I would have not purchased this unit had I been given accurate dimensions of the container.

    In good faith and to ensure timely payment, I signed the invoice that was provided to me by the Seller.  I continued to act upon the information that was given, under the expectation that his information was not misleading and false.

    To date, Storage in Motion has taken no responsibility for the false and inaccurate dimensions that were provided to me.  In fact, Storage in Motion continues to indicate that this is somehow my fault, and they are under no obligation to provide accurate information to their customers.  The Seller warehouses these units onsite, and is able to physically confirm any measurements that are provided to them by the factory before sending them to customers.  It is unfortunate that this situation has deteriorated to this point, as I would have been happy with a refund and them taking their unit back.

    I intend on taking every course of action available to me to recoup my costs and to hold businesses accountable for information that is provided to paying, trusting customers.  I hope BBB is able to support me in this endeavor to ensure that any future consumers are not taken advantage of.

    Regards,
    **** *******

Storage In Motion is BBB Accredited.

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